![Why an omnichannel contact centre is crucial to ecommerce success](https://cxcentral.com.au/wp-content/uploads/2019/09/omnichannel-contact-centre-678x356.jpg)
omnichannel
![Why an omnichannel contact centre is crucial to ecommerce success](https://cxcentral.com.au/wp-content/uploads/2019/09/omnichannel-contact-centre-678x356.jpg)
Technology (Core)
![Customer frustrations with the omnichannel CX](https://cxcentral.com.au/wp-content/uploads/2017/05/Customer-frustrations-with-the-omnichannel-CX-678x356.jpg)
How to Improve the CX
4 Key Customer Frustrations with Omnichannel CX
With most customers now using multiple channels to contact a business, we reveal the 4 Key Customer Frustrations with Omnichannel CX.
![why multichannel agents are less productive in the call centre](https://cxcentral.com.au/wp-content/uploads/2016/10/channel-blending-reduces-agent-productivity-678x356.jpg)
CX Executive Tips
![](https://cxcentral.com.au/wp-content/uploads/2016/04/challenge-for-contact-centres-678x356.jpg)
CX Executive Tips
![Customer Experience trends for 2016](https://cxcentral.com.au/wp-content/uploads/2016/01/Customer-Experience-trends-for-2016-678x356.jpg)
How to Improve the CX
![Tips for developing an omnichannel strategy to improve CX](https://cxcentral.com.au/wp-content/uploads/2015/09/Tips-for-developing-an-omnichannel-strategy-to-improve-CX-678x356.jpg)
CX Executive Tips