September 12, 2016Last Updated: February 14, 2020 Tracy Trew
There are 3 things the contact centre industry is getting wrong repeatedly but thankfully you can learn from it and ensure you don’t make the same mistakes.
March 7, 2016Last Updated: April 20, 2021 Greg Tanna
CX Strategy is easy. Operational Execution is the hard part… Speak with most executives who sit on top of large front-to-back office operational landscapes of say 800FTE + and they will probably be quick to point out that they’re currently
