Crucial sales skills that robots can't replicate (yet)
Skills & Training

Two crucial sales skills

Learn how to future-proof your call centre sales job and take advantage of the two crucial sales skills humans still have the advantage on (for now!).

How to write a call centre script that gets results
Call Centre Management Tips

How to write a killer call centre script

We share some tips on how to write an effective call centre script to improve your sales or service results for inbound or outbound contact centres.

How to handle cold call objections
Call Centre Agent Tips

How to handle cold call objections

Here are 5 tips on how to handle cold call objections that will help you boost your sales conversions and ensure you are a lot less frustrated!