Articles with 'sales'

Words and Phrases to avoid on a sales call

August 28, 2019 Last Updated: September 1, 2020
Jonine Baker

We share 10 common words and phrases to avoid on a sales call that will help improve your conversions and deliver increased sales.

Crucial sales skills that robots can't replicate (yet)

Two crucial sales skills

October 25, 2017 Last Updated: December 31, 2019
Peter Grist

Learn how to future-proof your call centre sales job and take advantage of the two crucial sales skills humans still have the advantage on (for now!).

What’s missing from most sales call centre training programs?

August 6, 2017 Last Updated: December 31, 2019
CX Central

There is typically one critical component missing from most sales call centre induction programs that negatively impacts performance and engagement. We reveal what it is and why you need to include it.

How to write a call centre script that gets results

How to write a killer call centre script

July 19, 2017 Last Updated: February 19, 2021
Alex Beckis

Learn how to write an effective call centre script to improve your sales or service results for inbound or outbound contact centres.

Cold calling tips for telemarketers

June 29, 2017 Last Updated: August 6, 2020
Craig Bainbridge MPNLP

We’ve got some cold calling tips for telemarketers that will help you increase your conversion rates, close more sales and earn more money!

How to handle cold call objections

January 4, 2017 Last Updated: August 6, 2020
Josh Mastel

Here are 5 tips on how to handle cold call objections that will help you boost your sales conversions and ensure you are a lot less frustrated!

Using Data Science to boost sales conversions in the call centre

How data science can improve your call centre sales conversions

March 22, 2016 Last Updated: October 5, 2021
CX Central

You’ve heard of big data but find out why blending data science with call centres, especially in sales, will provide huge opportunities to increase sales conversions and improve service in your call centre.

Do customers really care about the call centre location?

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

how to engage call centre staff - best practice tips!

Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.

The future of call centre outsourcers in Australia

March 23, 2017 Last Updated: June 21, 2021

With another closure of an Australian BPO recently we asked senior call centre BPO industry leaders what is the future of call centre outsourcing in Australia? The honest and frank assessment provides some good insight into how the BPO industry is evolving to remain relevant and competitive.

sales