Articles with 'speech analytics'

August 14, 2026

March 15, 2018 Last Updated: December 16, 2023
Justin

Australian owned and operated global provider of call analytics software, Delacon launches a speech analytics platform for contact centres.

December 4, 2014 Last Updated: December 16, 2023
Justin

If you are in the market for a speech analytics solution then make sure these three speech analytics features are part of your platform.

Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.
Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

Team Leader Coaching Fundamentals

July 27, 2020 Last Updated: July 22, 2021
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021
How To Discuss Your Team’s Poor Performance With Your Boss

July 15, 2020 Last Updated: October 11, 2020