Articles with 'speech analytics'

July 3, 2026

March 15, 2018 Last Updated: December 16, 2023
Justin

Australian owned and operated global provider of call analytics software, Delacon launches a speech analytics platform for contact centres.

December 4, 2014 Last Updated: December 16, 2023
Justin

If you are in the market for a speech analytics solution then make sure these three speech analytics features are part of your platform.

Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

4 Tips to developing effective Team Leaders

November 27, 2014 Last Updated: July 15, 2020
8 Common Mistakes Made By New Contact Centre Team Leaders

June 22, 2020 Last Updated: October 11, 2020
Getting past gatekeepers when cold calling

August 6, 2020 Last Updated: December 16, 2023