Articles with 'strategy'

November 22, 2024

How to recruit executives with Customer Experience Strategy

The challenge with customer experience strategy

March 7, 2016 Last Updated: April 20, 2021
Greg Tanna

CX Strategy is easy. Operational Execution is the hard part… Speak with most executives who sit on top of large front-to-back office operational landscapes of say 800FTE + and they will probably be quick to point out that they’re currently

How to Maximise your CX Value

December 5, 2014 Last Updated: February 14, 2020
Stefan Captijn

If you are responsible for the contact centre channel learn how these 5 tips will help you maximise your CX Value to the entire organisation.

The ANZ Customer Experience Transformation Journey

November 19, 2014 Last Updated: March 10, 2020
Justin

With eight million customers and 47,000 staff making changes was never going to be easy. We look at ANZ’s CX Transformation and how they achieved it.

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.
False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

Team Leader Job Description

November 2, 2021
How Leaders Build Teams

February 11, 2015 Last Updated: July 15, 2020
How to Make Remote Work Engaging and Fun for Everyone

January 28, 2021 Last Updated: October 15, 2021

Instant Employee Rewards

April 18, 2018 Last Updated: March 12, 2020
3 Free Ways to Reward Your Call Centre Team

February 17, 2019 Last Updated: January 11, 2020
How to create company values people will relate to

March 28, 2017 Last Updated: July 12, 2020