Articles with 'Surfly'

July 27, 2026

Types of Visual Engagement Tools for Customer Service

March 19, 2018 Last Updated: December 6, 2019
Carolina Scrobogna

With humans processing images 60,000 faster than text, contact centres are looking to different types of visual engagement tools to improve the CX. This article reveals the common visual engagement technology that is surprisingly accessible and affordable.

Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.
Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.

How to sound like a call centre leader

February 5, 2018 Last Updated: July 15, 2020
5 tips on how to retain high performers in your business

September 2, 2015 Last Updated: July 15, 2020
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021

5 Ways to increase positivity in the workplace

July 10, 2017 Last Updated: January 4, 2020
A 5 step guide to staff engagement

November 29, 2014 Last Updated: January 4, 2020
18 ideas to reward staff at work without blowing the budget!

April 7, 2016 Last Updated: July 15, 2021