Articles with 'Surfly'

November 6, 2026

Types of Visual Engagement Tools for Customer Service

March 19, 2018 Last Updated: December 6, 2019
Carolina Scrobogna

With humans processing images 60,000 faster than text, contact centres are looking to different types of visual engagement tools to improve the CX. This article reveals the common visual engagement technology that is surprisingly accessible and affordable.

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.
The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.

Using Emotion and Logic in Sales

March 3, 2021 Last Updated: May 31, 2025
Quick 5 step guide to how to provide feedback to employees

February 22, 2018 Last Updated: July 22, 2021
How to manage a Team Leader’s time

June 16, 2021 Last Updated: July 28, 2021

Instant Employee Rewards

April 18, 2018 Last Updated: March 12, 2020
How to create a fun call centre

November 10, 2020 Last Updated: May 10, 2021
4 Team Building Ideas for Call Centres

August 11, 2018 Last Updated: July 15, 2021