Articles with 'Surfly'

September 27, 2026

Types of Visual Engagement Tools for Customer Service

March 19, 2018 Last Updated: December 6, 2019
Carolina Scrobogna

With humans processing images 60,000 faster than text, contact centres are looking to different types of visual engagement tools to improve the CX. This article reveals the common visual engagement technology that is surprisingly accessible and affordable.

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.
Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

How to improve giving feedback to employees

October 15, 2020
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021
How Leaders Build Teams

February 11, 2015 Last Updated: July 15, 2020

Workplace ideas for Halloween

October 22, 2017 Last Updated: October 11, 2023
How to identify and retain your top workplace performers

January 21, 2015 Last Updated: January 4, 2020
Understanding the link between employee and customer engagement

February 8, 2016 Last Updated: December 27, 2019