![Does age impact voice biometrics accuracy](https://cxcentral.com.au/wp-content/uploads/2017/02/Does-age-impact-voice-biometrics-accuracy-678x356.jpg)
voice biometrics
![Does age impact voice biometrics accuracy](https://cxcentral.com.au/wp-content/uploads/2017/02/Does-age-impact-voice-biometrics-accuracy-678x356.jpg)
![How to improve first call resolution](https://cxcentral.com.au/wp-content/uploads/2016/08/How-to-improve-first-call-resolution-678x356.jpg)
How to improve First Call Resolution
Its one of the key drivers of customer satisfaction so we share some tips on how to improve first call resolution along with some help on how to measure FCR.
![HSBC launches Voice Biometrics into their call centre](https://cxcentral.com.au/wp-content/uploads/2016/02/HSBC-launches-Voice-Biometrics-678x356.jpg)
HSBC launches Voice Biometrics
HSBC has launched Voice Biometrics technology into their call centre to provide a host of benefits to their 15 million customers in the UK.
![A new alternative to voice biometrics](https://cxcentral.com.au/wp-content/uploads/2016/02/A-new-alternative-to-voice-biometrics-678x356.jpg)
![ATO implements Nuance voice biometrics](https://cxcentral.com.au/wp-content/uploads/2016/01/ATO-implements-Nuance-voice-biometrics-612x381.jpg)
![Use of voice biometrics in call centres on the rise](https://cxcentral.com.au/wp-content/uploads/2016/01/Use-of-voice-biometrics-in-call-centres-on-the-rise-678x356.jpg)
![ATO TO USE VOICE BIOMETRICS FOR AUTHENTICATION](https://cxcentral.com.au/wp-content/uploads/2015/07/ATO-TO-USE-VOICE-BIOMETRICS-FOR-AUTHENTICATION@2x-612x381.jpg)
![Australian Tax Office implements Voice Biometrics technology](https://cxcentral.com.au/wp-content/uploads/2015/06/Australian-Tax-Office-implements-Voice-Biometrics-678x356.jpg)
Australian Tax Office implements Voice Biometrics
The Australian Taxation Office is hoping its punt on voice biometrics pays off as it implements the Nuance technology in its call centres as government departments across the globe quickly pick up on the voice biometrics trend saving millions of dollars for taxpayers and improving the customer experience.