
voice biometrics

Technology (Advanced)

How to Improve the CX
How to improve First Call Resolution
Its one of the key drivers of customer satisfaction so we share some tips on how to improve first call resolution along with some help on how to measure FCR.

News & Press Releases
HSBC launches Voice Biometrics
HSBC has launched Voice Biometrics technology into their call centre to provide a host of benefits to their 15 million customers in the UK.

Technology (Advanced)

News & Press Releases

Technology (Advanced)

News & Press Releases

News & Press Releases
Australian Tax Office implements Voice Biometrics
The Australian Taxation Office is hoping its punt on voice biometrics pays off as it implements the Nuance technology in its call centres as government departments across the globe quickly pick up on the voice biometrics trend saving millions of dollars for taxpayers and improving the customer experience.