Articles

ATO implements Nuance voice biometrics
News & Press Releases

ATO implements Nuance voice biometrics

January 27, 2016 Last Updated: November 17, 2019
Justin

The ATO implements Nuance voice biometrics becoming the first organisation to implement a multi-channel voice biometrics solution in Australia enabling customers to use voice biometrics across the online suite of products (instead of just over the phone).

Use of voice biometrics in call centres on the rise
Technology (Advanced)

Using Voice Biometrics in call centres

January 25, 2016 Last Updated: November 16, 2019
Justin

Voice Biometrics popularity is on the rise delivering an improved customer experience and deliver efficiencies in contact centres. The technology is saving valuable seconds off every call and saving the customer the pain of having to identify themselves on every call. Its truly a win-win!

Origin Energy call centre outsourcing changes
News & Press Releases

Origin Energy call centre outsourcing changes

January 15, 2016 Last Updated: November 21, 2019
Justin

Origin Energy announce changes to local call centre outsourcing arrangements After an article on ABC, Origin Energy’s external affairs manager Ryan Auger has confirmed that they will not be renewing their contract with call centre operator Aegis which is due

Startrack call centre video tour
Call Centre Career Tips

Tour of the Startrack call centre

January 14, 2016 Last Updated: November 24, 2019
Justin

We’ve got a great video where we get to go inside the StarTrack call centre to learn how they operate, meet the team and check out the furniture!

2015 Call Centre Industry Awards Programs & Winners
CX and Call Centre Awards

A complete list of 2015 Call Centre Industry Awards

January 1, 2016 Last Updated: July 12, 2020
Justin

A complete list of 2015 Call Centre Industry Award Winners for call centre, CX and customer service in Australia with direct links to all the different award programs in Australia.