Justin - Contributing Author on CX Central

CX Central wins 2016 Australian Contact Centre Industry Champion Award

November 26, 2016 Last Updated: November 17, 2019
Justin

We were a little excited to win the 2016 Australian Contact Centre Industry Champion Award that included a trip to Las Vegas!

Another Australian call centre closes

November 25, 2016 Last Updated: August 30, 2020
Justin

In a horror week for the Australian contact centre industry another Australian call centre closes after 17 years in business. Sydney based Customers 1to1 announced their impending closure and provided some insight into the reasons behind the closure.

13SICK open 140 seat call centre on the Gold Coast

November 23, 2016 Last Updated: January 14, 2020
Justin

It may have come at the expense of call centre jobs in South Australia, but the Gold Coast officially unveiled a new 140 seat call centre on the Gold Coast for the 13SICK service.

Offshore call centres data security again called into question

November 21, 2016 Last Updated: November 23, 2019
Justin

Offshore call centre data security is in the spotlight again with an Indian company allegedly selling personal data on Australian telco consumers.

Kiwi.com selects Mindpearl Fiji as new call centre outsourcer

Kiwi.com selects Mindpearl Fiji for outsourced call centre

November 10, 2016 Last Updated: November 30, 2019
Justin

Online travel agency Kiwi.com selects Mindpearl Fiji to handle several of their call centre services as part of a new call centre outsourcing agreement.

Contact centres failing in social media delivery

November 6, 2016 Last Updated: November 20, 2019
Justin

A new study by Sydney based On Message has revealed that contact centres are failing in Social Media Delivery in a new study using Microsoft Messenger.

Big changes to 2017 Auscontact Awards program

November 3, 2016 Last Updated: November 17, 2019
Justin

In somewhat of a shock move, the Auscontact Association has announced big changes to 2017 Auscontact Awards program that spells bad news for call centres looking for some centre-wide recognition.

2016 Australian Service Excellence Award winners

October 27, 2016 Last Updated: November 17, 2019
Justin

The 2016 Australian Service Excellence Award winners have been announced by CSIA along with winners of the Friendly Awards.

Australian TSA Group opens new Philippines call centre

Australian BPO TSA Group opens new Philippines call centre

October 26, 2016 Last Updated: November 20, 2019
Justin

The TSA Group has opened a new Philippines call centre taking their total capacity to 1,500 seats providing Australian businesses with offshore call centre services.