Justin - Contributing Author on CX Central

Acquire BPO CEO makes BRW Young Rich List

October 25, 2016 Last Updated: January 14, 2019
Justin

The CEO and co-owner of Acquire BPO, a majority Philippines based outsourcer servicing mostly Australian businesses is expected to be named on the 2016 BRW Young Rich list to be published this Friday in the Australian Financial Review Magazine. Scott

Average wait times blow out on Child Abuse Hotline in South Australia

Average wait times blow out for child abuse hotline

October 25, 2016 Last Updated: November 25, 2019
Justin

Shocking news in South Australia as average wait times blow out for child abuse hotline to over 60 minutes and the Minister’s excuse is, well, pathetic.

call centre Outsourcer in Victoria officially opens its doors

Official opening for new call centre Outsourcer in Victoria

October 21, 2016 Last Updated: November 21, 2019
Justin

One the worlds largest call centre outsourcers has officially entered the Australian market deciding to launch in Burwood Victoria with 300 jobs.

Is Telstra killing off more Australian call centre jobs?

October 20, 2016 Last Updated: January 14, 2019
Justin

Updated 17:25, 20 October 2016 With a number of Outsourcers already heavily impacted by Telstra over the past few years (some terminally) there is news today that Telstra has recently cancelled its contract with Outsourcer Serco effective from 2017 to

The best KPIs to measure call centre success

The 5 best KPIs to measure call centre success

October 10, 2016 Last Updated: June 18, 2021
Justin

With so much data and potential metrics available in a call centre it can be overwhelming trying to work out which KPIs should be used to measure success. Thankfully we’ve got the the 5 best KPIs to measure call centre success that are used all over the world.

Another 300 Telstra jobs gone to improve customer service

September 30, 2016 Last Updated: August 30, 2020
Justin

Another 300 Telstra jobs gone from their back-office which Telstra claim is actually going to help improve their customer service…

Another 7 things only call centre agents will understand

Another 7 things only a real call centre agent will understand

September 15, 2016 Last Updated: July 29, 2021
Justin

If you’ve every worked in a call centre or customer service we’ve got another 7 things only a call centre agent will understand. Guaranteed to give you a laugh or two!