Justin - Contributing Author on CX Central

Pyrios launches interactive intelligence cloud contact centre solution in Australia

Pyrios launches Interactive Intelligence cloud solution

August 5, 2016 Last Updated: March 14, 2020
Justin

Communications technology specialist Pyrios has inked a deal with Interactive Intelligence to bring cloud contact centre services to Australia & NZ

Australian Bank introduces Voice Biometrics and gains huge efficiency

Aussie Bank introduces Voice Biometrics

August 2, 2016 Last Updated: February 14, 2020
Justin

An Australian bank has introduced Voice Biometrics into their contact centre saving over 45 seconds per call and reducing customer frustration.

New hotline launched for homesick aussies

July 28, 2016 Last Updated: March 11, 2020
Justin

There is a new hotline launched for homesick aussies with pre-recorded sounds that remind you of Australia although not sure I miss all them…

How the Sportsbet Customer Experience is changing the game

July 28, 2016 Last Updated: December 25, 2019
Justin

With over 2M customers and turnover of $4B, Sportsbet recently provided some great insight the strategy behind the Sportsbet Customer Experience transformation. Its a rare insight into how companies are using data and an multi-channel approach to customer acquisition and retention.

Outsourcer Datacall Communications under investigation

July 27, 2016 Last Updated: February 27, 2020
Justin

The Illawarra Mercury has reported that Illawarra Communications PTY LTD, also trading as IllComm and Datacall Communications who operate a 24/7 message answering service, has faced the wrath of the Fair Work Ombudsman for underpaying call centre workers. For those short

4 Call Centre Myths debunked

July 26, 2016 Last Updated: December 25, 2019
Justin

Call centre myths plague the broader business community so we hit back with some hard facts on why a call centres are a critical part of any business.

Live chat training tips for your call centre

July 25, 2016 Last Updated: November 30, 2019
Justin

If you offer live chat from your call centre, these 13 live chat training tips will ensure your team operate efficiently and deliver great customer service.

5 Tips to inspire your customer service team

July 19, 2016 Last Updated: December 16, 2023
Justin

We reveal 5 tips to inspire your customer service team that will increase morale and improve the customer experience for your customers. And they cost nothing to implement!

Qantas officially open new call centre in Tasmania

July 18, 2016 Last Updated: November 20, 2019
Justin

Good news for local call centre jobs as Qantas officially open a new call centre in Tasmania that will provide customer service to the premium Qantas customers.