CX Central is now the Australian Customer Experience Professionals Association (ACXPA). View website >

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June 15, 2026
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Advantages of Multilingual Call Centre Services
Call Centre Outsourcing

Advantages of Multilingual Call Centre Services

September 24, 2020 Last Updated: December 16, 2023
Staff Writers

We reveal the advantages of Multilingual Call Centre Services and how it can increase revenue and customer satisfaction.

Why customer experience initiatives fail
CX Executive Tips

Why Some Customer Experience Initiatives Fail

September 19, 2020 Last Updated: December 16, 2023
Staff Writers

Why some Customer Experience Initiatives fail and 7 tips on how you can avoid making the same mistakes in your business and improve your CX.

Positive Effects of Remote Work on your mental health
Call Centre Health & Wellbeing

The Positive Effects of Remote Work on Mental Health

December 16, 2019 Last Updated: November 2, 2021
Staff Writers

COVID forced a change? Sick of being chained to a desk and a long commute? Learn 7 Positive Effects of Remote Work for your Mental Health.

18 great ideas to reward staff
Employee Engagement

18 ideas to reward staff at work without blowing the budget!

April 7, 2016 Last Updated: July 15, 2021
Staff Writers

Boost staff engagement, lower attrition and improve the customer experience with 18 ideas to reward staff without having to spend a fortune.

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POPULAR ARTICLES

  • Facts about working in the Australian Call Centre Industry

    15 things you didn’t know about working in the Australian call centre industry

    September 27, 2016 Last Updated: August 13, 2021
    Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.
  • how to engage call centre staff - best practice tips!

    Best Practice Tips to Engage Call Centre Staff

    September 19, 2016 Last Updated: June 21, 2021
    We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.

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TEAM LEADERS TIPS

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How to Boost Employee Engagement

  • How to retain your top performers at work
    How to identify and retain your top workplace performers
    January 21, 2015 Last Updated: January 4, 2020
  • Motivational Games you can play in the Contact Centres
    Motivational Games for Call Centres
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    The 3 myths of contact centre employee attrition
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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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