Staff Writers - Contributing Author on CX Central

October 17, 2026

Advantages of Multilingual Call Centre Services

Advantages of Multilingual Call Centre Services

September 24, 2020 Last Updated: December 16, 2023
Staff Writers

We reveal the advantages of Multilingual Call Centre Services and how it can increase revenue and customer satisfaction.

Why customer experience initiatives fail

Why Some Customer Experience Initiatives Fail

September 19, 2020 Last Updated: December 16, 2023
Staff Writers

Why some Customer Experience Initiatives fail and 7 tips on how you can avoid making the same mistakes in your business and improve your CX.

Positive Effects of Remote Work on your mental health

The Positive Effects of Remote Work on Mental Health

December 16, 2019 Last Updated: November 2, 2021
Staff Writers

COVID forced a change? Sick of being chained to a desk and a long commute? Learn 7 Positive Effects of Remote Work for your Mental Health.

18 great ideas to reward staff

18 ideas to reward staff at work without blowing the budget!

April 7, 2016 Last Updated: July 15, 2021
Staff Writers

Boost staff engagement, lower attrition and improve the customer experience with 18 ideas to reward staff without having to spend a fortune.

Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.

5 powerful tips to improve your call centre coaching skills

May 10, 2017 Last Updated: July 22, 2021
Lessons learnt from my first leadership role

April 8, 2017 Last Updated: July 15, 2020
Tips for coaching call centre agents

January 29, 2015 Last Updated: July 15, 2020

4 Team Building Ideas for Call Centres

August 11, 2018 Last Updated: July 15, 2021
3 Free Ways to Reward Your Call Centre Team

February 17, 2019 Last Updated: January 11, 2020
25 ideas to reward employees that won’t blow the budget

March 16, 2016 Last Updated: July 16, 2021

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