CX Central is now the Australian Customer Experience Professionals Association (ACXPA). View website >

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July 6, 2026
HomeAuthorsStaff Writers

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Advantages of Multilingual Call Centre Services
Call Centre Outsourcing

Advantages of Multilingual Call Centre Services

September 24, 2020 Last Updated: December 16, 2023
Staff Writers

We reveal the advantages of Multilingual Call Centre Services and how it can increase revenue and customer satisfaction.

Why customer experience initiatives fail
CX Executive Tips

Why Some Customer Experience Initiatives Fail

September 19, 2020 Last Updated: December 16, 2023
Staff Writers

Why some Customer Experience Initiatives fail and 7 tips on how you can avoid making the same mistakes in your business and improve your CX.

Positive Effects of Remote Work on your mental health
Call Centre Health & Wellbeing

The Positive Effects of Remote Work on Mental Health

December 16, 2019 Last Updated: November 2, 2021
Staff Writers

COVID forced a change? Sick of being chained to a desk and a long commute? Learn 7 Positive Effects of Remote Work for your Mental Health.

18 great ideas to reward staff
Employee Engagement

18 ideas to reward staff at work without blowing the budget!

April 7, 2016 Last Updated: July 15, 2021
Staff Writers

Boost staff engagement, lower attrition and improve the customer experience with 18 ideas to reward staff without having to spend a fortune.

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POPULAR ARTICLES

  • Tips on how to manage angry customers

    How to manage angry customers

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    If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.
  • Triple Zero Heroes who work in the call centre

    Triple Zero Heroes

    September 18, 2018 Last Updated: September 12, 2021
    Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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