Staff Writers - Contributing Author on CX Central

November 6, 2026

Advantages of Multilingual Call Centre Services

Advantages of Multilingual Call Centre Services

September 24, 2020 Last Updated: December 16, 2023
Staff Writers

We reveal the advantages of Multilingual Call Centre Services and how it can increase revenue and customer satisfaction.

Why customer experience initiatives fail

Why Some Customer Experience Initiatives Fail

September 19, 2020 Last Updated: December 16, 2023
Staff Writers

Why some Customer Experience Initiatives fail and 7 tips on how you can avoid making the same mistakes in your business and improve your CX.

Positive Effects of Remote Work on your mental health

The Positive Effects of Remote Work on Mental Health

December 16, 2019 Last Updated: November 2, 2021
Staff Writers

COVID forced a change? Sick of being chained to a desk and a long commute? Learn 7 Positive Effects of Remote Work for your Mental Health.

18 great ideas to reward staff

18 ideas to reward staff at work without blowing the budget!

April 7, 2016 Last Updated: July 15, 2021
Staff Writers

Boost staff engagement, lower attrition and improve the customer experience with 18 ideas to reward staff without having to spend a fortune.

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.
15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

Tips for coaching call centre agents

January 29, 2015 Last Updated: July 15, 2020
5 tips on how to retain high performers in your business

September 2, 2015 Last Updated: July 15, 2020
Team Leader Coaching Fundamentals

July 27, 2020 Last Updated: July 22, 2021

A 5 step guide to staff engagement

November 29, 2014 Last Updated: January 4, 2020
Call Centre Reward and Recognition Program

February 21, 2021
The real truth about employee engagement

January 9, 2017 Last Updated: February 3, 2021

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