Staff Writers - Contributing Author on CX Central

Tips on recruiting for soft skills in a call centre featuring a call centre worker with a headset

Recruiting for soft skills in call centres

November 8, 2021 Last Updated: May 25, 2025
Staff Writers

Recruiting for soft skills in call centres is critical for success so we’ve got some tips and sample interview questions you can use.

How to Capture the Omnichannel Customer Experience

September 8, 2021 Last Updated: December 16, 2023
Staff Writers

Learn why capturing the Omnichannel Customer Experience is now becoming a critical strategy for businesses looking for a competitive edge.

5 Career Options after call centres

August 13, 2021 Staff Writers

Working in a call centre helps you develop some great transferable skills so we look at potential career options after call centres.

Improving Customer Service with SEO

July 1, 2021 Staff Writers

With more customers seeking to self-help, Improving Customer Service with SEO is now an important tactic to improve the customer experience.

Tips for creating an effective customer journey map

Guide to Creating an Effective Customer Journey Map

June 24, 2021 Last Updated: December 16, 2023
Staff Writers

Learn some tips on creating an effective customer journey map to improve the customer experience and grow your business.

Cloud-Based Call Centre Software

June 15, 2021 Last Updated: December 16, 2023
Staff Writers

Everything you need to know about on-site and cloud-based call center software so you can decide what’s best for your business.

10 Common Customer Service Mistakes you should avoid

Top 10 Mistakes That Customer Service Professionals Make

March 11, 2021 Last Updated: June 21, 2021
Staff Writers

Customer service professionals need to be aware of how they handle every client – Here are the top 10 customer service mistakes to avoid.

How To Make Customer Service More Digital

February 24, 2021 Staff Writers

6 Tips on How To Make Customer Service More Digital that will improve the customer experience and reduce costs.

How to Make Remote Work Engaging and Fun for Everyone

January 28, 2021 Last Updated: October 15, 2021
Staff Writers

Remote workers battle with feeling left out of company culture and the office social scene. Here’s how to make remote work engaging and fun for your team.

Tips on improving customer support delivery

Tips for improving customer support delivery

December 2, 2020 Staff Writers

Help retain your customers, grow your business and improve engagement by implementing these 5 tips for improving customer support delivery.

Articles by Staff Writers