Benefits of Cloud Technology for call centres

6 Key Benefits of Cloud Technology for call centres

You’ve heard a lot about it but what are the benefits of Cloud Technology for call centres?

If you want to optimise your call centre, cut costs, and have access to the best skills and technology in the industry then you might what to read on…

A cloud-based call centre offers all the benefits of owning your own equipment, but without the cost or administration issues.

Key Benefits of Cloud Technology call centres

Here are six reasons to consider moving from your onsite call centre kit in favour of cloud-based technology:

1. Cost

Cloud-based technology is approximately 30% cheaper than premises-based equipment, allowing you to shift costs from CapEx to Opex and only pay for what you actually use each month making it easier to scale as your business flexes during busy periods.

2. Access to IT skills

Call centres have very niche technology and your provider can offer the services of certified engineers, so there is no need to hire in-house expensive technical resources.

3. Flexibility

With a hosting provider, you can scale up and scale down as you need the technology and you don’t have to pay for technology that you don’t need – you can also test new products without a huge upfront investment.

4. Mobility

Your technology is accessible via a broadband link, allowing agents to work from home – making it easy to move offices and protect your call centre even if your premises suffer physical damage.

5. Lower risk

A hosted provider offers enterprise-grade telephony and technical infrastructure, so you don’t need to invest in specialist equipment that you might not need in the long run – you can switch it on and off as you need.

6. Shiny new toys!

With cloud technology for call centres, many of the features that were previously unaffordable are now as simple as ticking a box on your order form!

Automatic call back, diallers, speech analytics and more are now within easy reach and in some instances are included in the core monthly price.

Recommended further reading: 5 Benefits of call centre software for businesses 

Find a complete list of technology suppliers providing cloud technology for call centres in our CX Directory >>> 

Or, if you’d like some free help in determining the right solution for your business leave your details below and we’ll contact you to discuss your requirements.