CX Central Podcast

The CX Central Podcast Episodes

Learn more about all things Customer Experience (CX), Contact Centres and Customer Service on the CX Central podcast hosted by industry expert Justin Tippett.

After a break for a while thanks to COVID, we’ve given the microphones a dust off and upgraded our studio so you can now listen and watch each episode depending on what your preference is.

To Listen:

You can listen to all the CX Central Podcast episodes directly below – just click the one you want to listen to and it will play immediately and for additional information and links to items mentioned in the Podcasts, just click on the image to open up the additional information.

To Watch:

All our podcasts are uploaded to our YouTube Channel >

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What is a knowledge management tool for call centres
CX Central Podcast

What is a Knowledge Management Tool?

August 8, 2019 Last Updated: March 16, 2020
Justin

this podcast (and associated article) we explore the value of Knowledge Management Tools for call centres and how they can transform your business.

How to extend your call centre career
CX Central Podcast

How can you extend your call centre career?

July 29, 2019 Last Updated: March 16, 2020
Justin

In this Podcast we speak to Daniel Ord about how to move your call centre career towards the much broader opportunities in Customer Experience (CX) Management.

Customer Journey Mapping podcast with Shane Goldberg
CX Central Podcast

Customer Journey Mapping

November 2, 2018 Last Updated: March 16, 2020
Justin

In this Podcast we interview Shane Goldberg to unravel the myths about Customer Journey Mapping and how they can be used to transform your business. We answer the questions on how Customer Journey Maps work, common traps, the special tools you require and more!

Inside the Triple Zero contact centre part 2
CX Central Podcast

Triple Zero Contact Centre Part 2

October 7, 2018 Last Updated: March 16, 2020
Justin

We continue our fascinating insight into the ESTA (Triple Zero) call centre and how they manage the call centre and their staff in a high-stakes workplace.

Understanding Erlang C for call centres
CX Central Podcast

Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023
Justin

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!

CX Hustle Podcast S1E4 Part 1 Triple Zero contact centre
CX Central Podcast

Triple Zero Contact Centre Part 1

September 15, 2018 Last Updated: March 16, 2020
Justin

ESTA is the contact centre that handles the Triple Zero emergency calls in Victoria and in this podcast, we get an amazing insight into their call centre operations and people management.

CX Hustle Podcast S1E2 Daniel Ord
CX Central Podcast

Interview with Daniel Ord

June 4, 2018 Last Updated: March 16, 2020
Justin

This episode Justin is joined by Founder & Director of Omnitouch Daniel Ord as they discuss a range of topics impacting the call centre industry.

CX Hustle Podcast S1E1 Introduction
CX Central Podcast

The CX Hustle Podcast Introduction

May 14, 2018 Last Updated: March 16, 2020
Justin

Join Justin Tippett as the host of the CX Hustle podcast as he brings you the latest tips, insights and trends specifically relating to Customer Experience (CX) and call centres including interviews with key Call Centre industry leaders.