call centre glossary

Just when you thought it was safe to browse LinkedIn a new acronym has emerged…CEX!

That’s right, you now have every right to scream “I love CEX” in the middle of the workplace.

Actually, probably best you don’t say this out loud in the workplace.

I can already hear the HR people brushing up on their disciplinary warnings for sexual harassment.

So what is CEX?

It is simply a merging of two very important things in your workplace:

We won’t get into the debate about which one is more important, because that was settled a long time ago:

If you take care of your employees, they will take care of the rest – Richard Branson

So yes, whilst CX is important, making sure your employee engagement is high is the best business strategy you can ever make.

Recommended further reading: Read some expert tips on how to boost employee engagement

Upcoming Industry Events:

Virtual Coffee: Decision Making

Event Organiser:
CX Skills

This workshop will focus on building your confidence in decision-making, introduce decision-making models, and what to do when you’ve made the ‘wrong’ decisions.

Will AI Kill the Contact Centre?

Event Organiser:

During this webinar, we’ll be exploring whether or not Artificial Intelligence (AI) is going to completely kill off the contact centre.

Customer Experience and the COVID Crisis with Don Peppers

Event Organiser:
CX Central

Join leading global CX expert Don Peppers and host Justin Tippett from CX Central on this free webinar - Customer Experience and the COVID Crisis to discuss:

- Why a good “customer experience” is even more central to long-term business success
- How to benefit from the dramatic rise in online, interactive activity; and
- Why trust is even more vital than it ever has been, amid the COVID crisis.

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