Cloud Computing

Cloud computing means storing, accessing and executing data and programs over the internet instead of your computer’s hard drive.

“Cloud” is just a metaphor for the Internet.

Don’’t let those computer geeks try and confuse you anymore!

Cloud Computing and call centres

Cloud computing has completely revolutionised the call centre industry enabling fully scalable call centre solutions to be deployed in the cloud.

In simple terms, that means that even a small call centre can get access to Hosted PBX providing a fully-featured contact centre solution including ACD, call recording, skill-based routing, outbound diallers and more for a simple per agent per month model.

It also enables the onboarding of a remote workforce enabling work from home agents etc to improve flexible rostering (and capacity management) and a host of other features.

All you need to get started?

An internet connection and an IP telephone or headset.

Where can you get a cloud contact centre solution?

If you know what you are after search our Business Directory to find a list of cloud contact centre solution providers or use our free CX Connect service and we can recommend a shortlist of quality suppliers for your business.


Upcoming Industry Events:

Sharpen the Saw – Manager to Leader

Event Organiser:

In this Sharpen the Saw - Manager to Leader training course you'll build your skills as a leader to better leverage your team, their ideas, skills and experience.

Customer Service Emails – Dec 2020

Event Organiser:
CX Skills

The December 2020 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.

Workforce Management Essentials

Event Organiser:

This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.

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