Interview with Dr. Jason Price

Interview with Dr. Jason Price

Host of the CX Central Podcast Justin Tippett interviews Dr. Jason Price – formerly the leader of an independent management consultancy that helps businesses improve the quality, efficiency and performance of customer-facing services.

Jason has extensive experience in helping a range of businesses transform their customer experience and in this podcast we discuss:

  • What C-suite leaders should do to change the customer experience;
  • How contact centre leaders and front line staff can tackle organisation silos that prevent service improvement;
  • Why story-telling based on customer complaints and feedback helps make the case for business change;
  • How and why companies are still not using CX to drive improvement;
  • The future of CX and remote working – what to expect.

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