Recently Updated Articles on CX Central
With hundreds of articles published on CX Central dating back to when we first launched in 2011 there is no doubt that staying on top of all those articles is not easy!
Whilst some of the articles are timeless e.g. Empathy Statements to use in Customer Service, many articles can and do date so we are constantly updating content to try and provide the best experience for our audience.
If you’ve noticed an out of date article please contact us and let us know and we’ll do our best to update it.
The most recently updated articles on CX Central
Businesses need to empower, develop and protect contact centre agents. With hybrid workplaces here to stay, onboarding must include tech training!
Give your business the critical edge with these 8 ways to Provide Exceptional Customer Service through the contact centre.
Learn how to improve your CX with Customer Journey Mapping with these 8 expert tips to supercharge your customer experience.
Learn how to build a Customer Experience (CXM) Measurement Program in your business using these 7 key steps that can apply to any business.
Learn why capturing the Omnichannel Customer Experience is now becoming a critical strategy for businesses looking for a competitive edge.
Outbound telemarketing looks like its still here to stay but we also look at other B2B Lead Generation Tips in 2021 and beyond.
Learn some tips on creating an effective customer journey map to improve the customer experience and grow your business.
Everything you need to know about on-site and cloud-based call center software so you can decide what’s best for your business.
We talk to local experts to explore the role of empathy and a blended approach to AI and automated communications for customer service.
Learn more about Human-Centred Design including the 4 stages, potential problems and common success measures of HSD initiatives.
Learning how to win customer trust is a sure-fire way of improving business outcomes so we’ve got 4 UX elements you need to get right.
A great tip on how to coach call centre agents on the power of using emotion and logic to increase sales performance and results.
Learn more about the Customer Experience Measurement Framework (CXM) used to measure customer feedback in businesses.
Organisational Knowledge Management is becoming a critical requirement to servicing customers from any channel or business touchpoint.
How businesses are using User-Generated Content (UGC) to extract powerful consumer insights that can improve customer service, sales and more.
Coaching tips for contact centre sales agents that will help you achieve the best outcomes (applies to both inbound and outbound sales).
It takes years to build a reputation and in the digital age, just hours to break it – learn how to convert customer frustrations into a positive.
Learn how sentiment analysis helps brands understand more about their customers and how they use this data to gain more customers.
Remote contact centre technology is providing a number of benefits for businesses looking to thrive in a post-COVID era.
We reveal the advantages of Multilingual Call Centre Services and how it can increase revenue and customer satisfaction.