Australian Contact Centre Industry news

Local Australian Contact Centre and CX Industry News 

CX Central is a resource for CX and Contact Centre professionals in Australia and in this category we’ve collated all our articles related to local Australian news.

You can search through hundreds of articles to discover the latest Australian news in both the local contact centre industry along with the Customer Experience (CX) industry with our Australian news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia, Northern Territory and Tasmania.

Is Service NSW a $1b failure?
CX Executive Tips

Is Service NSW a $1b failure?

February 22, 2016 Last Updated: March 10, 2020
Justin

It has been hailed as a customer service revolution, but is Service NSW starting to show a few cracks? A new report suggests things aren’t all as they seem.

ATO implements Nuance voice biometrics
News & Press Releases

ATO implements Nuance voice biometrics

January 27, 2016 Last Updated: November 17, 2019
Justin

The ATO implements Nuance voice biometrics becoming the first organisation to implement a multi-channel voice biometrics solution in Australia enabling customers to use voice biometrics across the online suite of products (instead of just over the phone).

Origin Energy call centre outsourcing changes
News & Press Releases

Origin Energy call centre outsourcing changes

January 15, 2016 Last Updated: November 21, 2019
Justin

Origin Energy announce changes to local call centre outsourcing arrangements After an article on ABC, Origin Energy’s external affairs manager Ryan Auger has confirmed that they will not be renewing their contract with call centre operator Aegis which is due

Startrack call centre video tour
Call Centre Career Tips

Tour of the Startrack call centre

January 14, 2016 Last Updated: November 24, 2019
Justin

We’ve got a great video where we get to go inside the StarTrack call centre to learn how they operate, meet the team and check out the furniture!

CallActive Liquidation update
News & Press Releases

CallActive Liquidation – Update

December 3, 2015 Last Updated: January 11, 2020
Justin

A further update on the CallActive Liquidation that left hundreds of staff and customers in shock when they closed suddenly in November 2015 leaving hundreds of staff without their pay and entitlements.

CallActive gone - 40 year old call centre outsourcing closes suddenly
News & Press Releases

CallActive in Liquidation

November 30, 2015 Last Updated: January 11, 2020
Justin

Sad news with call centre outsourcer CallActive, a 40-year-old Australian company, suddenly closing the doors on Friday leaving hundreds of staff and customers in shock

Telstra cut another 200 call centre jobs from Australia
Community Education

Telstra cut another 200 call centre jobs

November 24, 2015 Last Updated: January 2, 2020
Justin

Telstra have continued to move call centre jobs overseas with another 200 jobs being made redundant although Telstra claim it’s not at the expense of local jobs.