CallActive Liquidation – Update
2 June 2016 – In good news for former CallActive employees, the Department of Employment has starting making payments for outstanding salaries, annual leave and redundancies as part of their Fair Work Entitlements Guarantee (FEG) for staff who unexpectedly lost their jobs back in November 2015.
Thankfully, the majority of the Australian staff have now all found alternative employment and its believed a large number of the New Zealand staff were also offered employment in a new start-up company founded by former employees of the New Zealand CallActive centre.
03 December 2015
Well its certainly been a busy week with the sudden fallout of the CallActive business that I first reported on a few days ago.
The Australian Services Union formally responded to the sudden closure via a media announcement on Friday and declared that they will “continue to pursue CallActive management for answers on the collapse of the business” and that they will also make “any representations required to ASIC and other government departments on your behalf over the coming weeks”.
The local union delegate has been making herself available and is supporting the staff impacted as best she can.
It is has been reported that CallActive owed millions of dollars in unpaid taxes (including PAYG and Payroll Tax) in addition to unpaid Superannuation entitlements that are alleged to be unpaid for at least 15 months.
In addition to the large government debt, a number of other creditors have been impacted including the landlord, technology suppliers and a range of other support functions.
ASIC formally advised of the CallActive liquidation on 2 December with an appointment date of Monday 30 November.
The liquidators appointed have been named as SV Partners and it is expected that over the coming weeks the full extent of the debt will emerge and that they will communicate with all creditors once they further understand the position.
Recommended further reading:
- Special Feature: The Future of Call Centre Outsourcing in Australia
- Podcast: The Challenges of Call Centre Outsourcing in 2019
- Related news: Melbourne Outsourcer BMS Closes its doors
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