News & Press Releases

Indonesia’s Telkom acquires Contact Centres Australia

News just in: Indonesia’s Telkom acquires Contact Centres Australia. TELEKOMUNIKASI Indonesia (Telkom), Indonesia’s largest telcommunications company, will acquire Contact Centres Australia, a call centre operator, through its subsidiary Telekomunikasi Indonesia International (Telin), as part of its overseas expansion efforts. Telkom

Zendesk is growing rapidly in Australia & NZ
News & Press Releases

Zendesk is growing rapidly in Australia & NZ

Zendesk is growing rapidly in Australia & NZ as they nearly double their customer base in just nine months. Zendesk’s cloud based solutions enable businesses to manage customers enquiries over a number of channels without complex IT support.

Bullying culture in the call centre
Call Centre Health & Wellbeing

Bullying culture in the call centre

A union has claimed there is a bullying culture in the call centre for one Australian outsourcer that provides telemarketing services for charities.