Avaya files for bankruptcy
News & Press Releases

Avaya files for bankruptcy

Avaya files for Bankruptcy – The contact centre technology provider has used the Chapter 11 clause in the USA in an attempt to restructure their business. The uncertainty could be a cause for concern with contact centre operators who are dependent on the call centre platform to deliver their call centre services.

All the 2016 Australian Customer Service Award Winners
CX and Call centre awards

2016 Customer Service Award Winners

A list of all the Australian 2016 customer service award winners in 2016 with a focus on call & contact centre related awards. Discover the top companies and individuals in Australia being recognised for providing outstanding customer service.

Careers Australia Call Centre announces immediate closure
News & Press Releases

Careers Australia call centre closes suddenly

On the back of a horror month for the Australian call centre industry another company has announced the immediate closure of its Aussie contact centres. Careers Australia announced the immediate closure of their 200 seat call centres impacting NSW and QLD workers.

Australia's 2016 Christmas shopping preferences
News & Press Releases

Australia’s 2016 Christmas shopping preferences

A new survey has revealed what Santa will be bringing you for Christmas 2016 along with results on where and when the shopping will be done and the influence online shopping is having on the retail sector.

Australian BPO Contact Centres Australia in the spotlight
News & Press Releases

BPO Contact Centres Australia caught in crossfire

BPO Contact Centres Australia received 58c in every fundraiser dollar raised by NSW Rural Fire Service Fundraising efforts by the NSW Rural Fire Service Association, a registered charity set up to support volunteer Firey’s in the NSW Rural Fire Service,

Another Australian call centre closes
Call centre outsourcing articles

Another Australian call centre closes

In a horror week for the Australian contact centre industry another Australian call centre closes after 17 years in business. Sydney based Customers 1to1 announced their impending closure and provided some insight into the reasons behind the closure.