With humans processing images 60,000 faster than text, contact centres are looking to different types of visual engagement tools to improve the CX. This article reveals the common visual engagement technology that is surprisingly accessible and affordable.
We explore 3 Visual IVR Myths and how this new call centre technology helps you provide an improved mobile experience for customers.
The complete guide to Knowledge Management Systems will help explain the benefits of a KMS to improve your call centre efficiency, the customer experience and staff satisfaction! We cover all the common questions and answers about one of the most critical components in a modern call centre.