Articles with 'live chat'

4 Tips to Implementing live chat in a contact centre

4 Tips for effectively implementing live chat into a contact centre

July 24, 2017 Last Updated: February 21, 2021
Belinda Roets

We’ve got 4 tips for successfully implementing live chat to your call centre to improve your CX, increase sales and improve productivity.

Comparing the benefits of chatbots over live chat and email

Comparing the benefits of chatbots over email and live chat

March 22, 2017 Last Updated: August 29, 2021
Kwame Aforo-Addo

We compare the benefits of chatbots over other channels such as email and live chat in delivering efficient CX as well as look at newer AI Chatbots.

5 Reasons why chatbots will replace your company app

March 9, 2017 Last Updated: November 24, 2019
Kwame Aforo-Addo

With app fatigue starting to set in we reveal the top reasons why chatbots will replace your company app a lot sooner than you expect.

Where you should install a chatbot

February 28, 2017 Last Updated: September 29, 2019
Kwame Aforo-Addo

Chatbots have the potential to improve your CX and save you money so this article reveals the 3 key locations you should install a chatbot.

3 Key Benefits of Chatbots in CX

February 13, 2017 Last Updated: July 16, 2020
Kwame Aforo-Addo

There a lots of benefits of chatbots in CX delivery including reduced costs, revenue generation and more so we take a deeping look into why you need a bot.

4 Questions to ask before launching live chat

4 common questions when launching live chat

October 3, 2016 Last Updated: July 19, 2021
Carolyn Blunt

We’ve got the 4 of the most common questions (and answers!) when launching live chat into your business helping you to improve the customer experience, lower costs and increase sales.

Live chat training tips for your call centre

July 25, 2016 Last Updated: November 30, 2019
CX Central

If you offer live chat from your call centre, these 13 live chat training tips will ensure your team operate efficiently and deliver great customer service.