Implementing live chat into the contact centre

4 Tips for effectively implementing live chat into a contact centre

July 24, 2017 Last Updated: January 14, 2019
Belinda Roets 0

Implementing live chat to your call centre is a great way to improve your CX, increase sales and improve productivity. Here’s some tips to make sure you get it right.

Comparing the benefits of chatbots over live chat and email

Comparing the benefits of chatbots over email and live chat

March 22, 2017 Last Updated: January 16, 2019
Kwame Aforo-Addo 0

In this article, we compare the benefits of chatbots over other channels such as email and live chat in delivering efficient CX.

5 Reasons why chatbots will replace your company app

March 9, 2017 Last Updated: January 16, 2019
Kwame Aforo-Addo 0

With app fatigue starting to set in we reveal the top reasons why chatbots will replace your company app a lot sooner than you expect.

Where you should install a chatbot

February 28, 2017 Last Updated: January 17, 2019
Kwame Aforo-Addo 0

Chatbots have the potential to improve your CX and save you money so this article reveals the 3 key locations you should install a chatbot.

3 Key Benefits of Chatbots in CX

February 13, 2017 Last Updated: January 17, 2019
Kwame Aforo-Addo 0

There a lots of benefits of chatbots in CX delivery including reduced costs, revenue generation and more so we take a deeping look into why you need a bot.

4 Questions to ask before launching live chat

4 common questions when launching live chat

October 3, 2016 Last Updated: February 10, 2019
Carolyn Blunt 0

We’ve got the 4 of the most common questions (and answers!) when launching live chat into your business helping you to improve the customer experience, lower costs and increase sales.

Live chat training tips for your call centre

July 25, 2016 Last Updated: December 29, 2018
CX Central 0

If you offer live chat from your call centre, these 13 live chat training tips will ensure your team deliver an efficient experience with high a CX.

How to increase Live Chat Productivity

July 13, 2016 Last Updated: January 19, 2019
CX Central 0

If you are already running live chat in your contact centre we’ve got 8 tips on how to increase Live Chat productivity and enhance the customer experience.