Articles with 'live chat'

4 Tips to Implementing live chat in a contact centre

4 Tips for effectively implementing live chat into a contact centre

July 24, 2017 Last Updated: February 21, 2021
Belinda Roets

We’ve got 4 tips for successfully implementing live chat to your call centre to improve your CX, increase sales and improve productivity.

Comparing the benefits of chatbots over live chat and email

Comparing the benefits of chatbots over email and live chat

March 22, 2017 Last Updated: August 29, 2021
Kwame Aforo-Addo

We compare the benefits of chatbots over other channels such as email and live chat in delivering efficient CX as well as look at newer AI Chatbots.

5 Reasons why chatbots will replace your company app

March 9, 2017 Last Updated: November 24, 2019
Kwame Aforo-Addo

With app fatigue starting to set in we reveal the top reasons why chatbots will replace your company app a lot sooner than you expect.

Where you should install a chatbot

February 28, 2017 Last Updated: September 29, 2019
Kwame Aforo-Addo

Chatbots have the potential to improve your CX and save you money so this article reveals the 3 key locations you should install a chatbot.

3 Key Benefits of Chatbots in CX

February 13, 2017 Last Updated: July 16, 2020
Kwame Aforo-Addo

There a lots of benefits of chatbots in CX delivery including reduced costs, revenue generation and more so we take a deeping look into why you need a bot.

4 Questions to ask before launching live chat

4 common questions when launching live chat

October 3, 2016 Last Updated: July 19, 2021
Carolyn Blunt

We’ve got the 4 of the most common questions (and answers!) when launching live chat into your business helping you to improve the customer experience, lower costs and increase sales.

Live chat training tips for your call centre

July 25, 2016 Last Updated: November 30, 2019
CX Central

If you offer live chat from your call centre, these 13 live chat training tips will ensure your team operate efficiently and deliver great customer service.

How to increase Live Chat Productivity

July 13, 2016 Last Updated: November 30, 2019
CX Central

8 tips on how to increase Live Chat productivity in your contact centre and enhance the customer experience in the process.

Should you be using emojis in customer service?

May 31, 2018 Last Updated: March 12, 2020
How to speak the same language as your customers

August 15, 2017 Last Updated: March 10, 2020
How to reduce Customer Churn

July 13, 2017 Last Updated: February 27, 2020

19 great tips to improve complaints handling in 2019

How to improve customer complaints handling

June 1, 2016 Last Updated: June 21, 2021

19 expert tips on how to improve customer complaints handling to make things better your business, staff and customers.

Do customers really care about the call centre location?

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

The future of call centre outsourcers in Australia

March 23, 2017 Last Updated: June 21, 2021

With another closure of an Australian BPO recently we asked senior call centre BPO industry leaders what is the future of call centre outsourcing in Australia? The honest and frank assessment provides some good insight into how the BPO industry is evolving to remain relevant and competitive.

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