live chat

Key locations to install a chatbot
Technology (Advanced)

Where you should install a chatbot

February 28, 2017 Last Updated: September 29, 2019
Kwame Aforo-Addo

Chatbots have the potential to improve your CX and save you money so this article reveals the 3 key locations you should install a chatbot.

Benefits of Chatbots in CX
Technology (Advanced)

3 Key Benefits of Chatbots in CX

February 13, 2017 Last Updated: July 16, 2020
Kwame Aforo-Addo

There a lots of benefits of chatbots in CX delivery including reduced costs, revenue generation and more so we take a deeping look into why you need a bot.

4 Questions to ask before launching live chat
Call Centre Management Tips

4 common questions when launching live chat

October 3, 2016 Last Updated: December 31, 2019
Carolyn Blunt

We’ve got the 4 of the most common questions (and answers!) when launching live chat into your business helping you to improve the customer experience, lower costs and increase sales.