innovative ideas to recognise employees
Employee Engagement

4 Innovative ideas to recognise employees

We reveal 4 innovative ways companies celebrate their employees that go above and beyond the standard reward and recognition programs. 

Using gamification in call centres
Employee Engagement

How to improve performance with gamification in call centres

Gamification has become a popular tactic for modern companies using elements of games to unlock rewards through performance in the workplace. Gamification is well suited to call centres as our article explains and we’ve got three tips to get you started.

Hot tips to boost staff engagement in contact centres
Employee Engagement

A 5 step guide to staff engagement

This 5 step guide to staff engagement in contact centres will help boost morale, reduce your turnover and improve your customer experience deliver based on the learnings from the Disney Institute.