Articles with 'speech analytics'

December 28, 2024

March 15, 2018 Last Updated: December 16, 2023
Justin

Australian owned and operated global provider of call analytics software, Delacon launches a speech analytics platform for contact centres.

December 4, 2014 Last Updated: December 16, 2023
Justin

If you are in the market for a speech analytics solution then make sure these three speech analytics features are part of your platform.

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.
False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

The link between employee friendships and staff engagement

August 27, 2015 Last Updated: November 25, 2019
3 Free Ways to Reward Your Call Centre Team

February 17, 2019 Last Updated: January 11, 2020
Workplace ideas for Halloween

October 22, 2017 Last Updated: October 11, 2023