Articles with 'Technology'

Australian Bank introduces Voice Biometrics and gains huge efficiency

Aussie Bank introduces Voice Biometrics

August 2, 2016 Last Updated: February 14, 2020
Justin

An Australian bank has introduced Voice Biometrics into their contact centre saving over 45 seconds per call and reducing customer frustration.

Quality Connex and Vocalcom join forces in Australia

May 25, 2016 Last Updated: December 31, 2019
Justin

Quality Connex and Vocalcom have joined forces with a new distribution model for call centre tecnology announced today in Australia and New Zealand.

How Facebook Messenger is impacted call centres

How Facebook Messenger and chatbots are changing customer service

April 15, 2016 Last Updated: November 17, 2019
Justin Tippett

We explore how Facebook Messenger and chatbots are impacting call centres with more automation reducing the needs for a live call centre agent. With Facebook now launching their Chatbot service expect this to escalate rapidly.

Purchasing contact centre technology

March 16, 2016 Last Updated: July 29, 2021
Derek Finch

If you are looking at purchasing Contact Centre Technology for your call centre we’ve got a handy guide and some additional resources to make it that little bit easier.

Contact centre technology company Aspect files for bankruptcy

Aspect files for bankruptcy with creditor plan

March 10, 2016 Last Updated: March 11, 2020
Justin

A major supplier of call centre software in Australia, Aspect files for bankruptcy in the United States that will make some Australian call centres nervous.

Cyara appoints new General Manager of Australia

Cyara appoints new General Manager of Aus/NZ

March 3, 2016 Last Updated: March 11, 2020
Justin

Global customer experience testing software provider Cyara has appointed a new General Manager of Australia to drive forward the ANZ business.

HSBC launches Voice Biometrics

February 22, 2016 Last Updated: December 16, 2023
Justin

HSBC has launched Voice Biometrics technology into their call centre to provide a host of benefits to their 15 million customers in the UK.

Matching customers to call centre agents

February 11, 2016 Last Updated: February 27, 2020
Justin

New software is matching customer profiles to agent personalities to increase the CX and sales conversions. Creepy? Maybe. Effective? Absolutely.

Is there a new alternative to Voice Biometrics?

February 2, 2016 Last Updated: November 15, 2019
Justin

St.George Bank has just introduced a new alternative to Voice Biometrics technology that enables authentication via a mobile phone.

ATO implements Nuance voice biometrics

January 27, 2016 Last Updated: November 17, 2019
Justin

The ATO implements Nuance voice biometrics becoming the first organisation to implement a multi-channel voice biometrics solution in Australia enabling customers to use voice biometrics across the online suite of products (instead of just over the phone).

Technology