Articles

The real value of customer feedback
How to Improve the CX

The Real Value of Customer Feedback

August 30, 2018 Last Updated: March 10, 2020
Kedar Naik

There is no denying the value of customer feedback – make sure you extract the maximum value for your business by avoiding these 4 key traps.

How to reduce eroding profit margins
CX Executive Tips

How to increase your profit margins

July 4, 2018 Last Updated: March 10, 2020
Martin Grunstein

It’s no secret that profit margins are eroding in many industries but these proven techniques will get your profit margins heading in the right direction.

contactSPACE brand refresh and new logo
News & Press Releases

contactSPACE brand refresh

June 29, 2018 Last Updated: March 11, 2020
Justin

Cloud contact centre solution provider contactSPACE have announced new branding along with the announcement of a joint venture with a major payments business.

Sytel AI Dialer launches for outbound calling
News & Press Releases

Announcing the Sytel AI Dialer

June 16, 2018 Last Updated: November 30, 2019
Justin

Sytel has announced the launch of their new AI Dialer offering the next generation of automatic dialers using artificial intelligence.

All the 2017 Australian Customer Service Award Winners
CX and Call Centre Awards

2017 Australian Customer Service Award winners

June 13, 2018 Last Updated: March 10, 2020
Justin

A list of all the Australian 2017 customer service award winners in 2017 with a focus on call & contact centre related awards. Discover the top companies and individuals in Australia being recognised for providing outstanding customer service.