CX Central Articles - Page 38 of 71 - Expert tips, insight, ideas and data!

The Centrelink call centre

March 8, 2017 Last Updated: December 16, 2023
Justin Tippett

The Centrelink call centre certainly has its fair share of critics with horrendous wait times (if you can get through) but are things about to change in 2020?

Dominos launch virtual assistant to take pizza orders

Pizza Orders with a Virtual Assistant

March 2, 2017 Last Updated: November 15, 2019
Justin Tippett

Domino’s Pizza has launched Dru Assist, a virtual assistant/chatbot that takes your pizza order and has a chat without any human intervention.

Quality Connex announce 5 year deal with MyRepublic

Quality Connex Signs Five Year Omni-Channel Contact Centre Contract with MyRepublic

March 1, 2017 Last Updated: December 1, 2019
Justin

Australian based cloud contact centre provider and system integrator, Quality Connex, announces contract win for ISP MyRepublic

New cloud solution for contact centres in Australia

New Cloud Solution for contact centres enters Australian market

February 28, 2017 Last Updated: March 14, 2020
Justin

A new Cloud Solution for contact centres in Australia has arrived with Access4 deploying BroadSoft’s contact centre solution.

Where you should install a chatbot

February 28, 2017 Last Updated: September 29, 2019
Kwame Aforo-Addo

Chatbots have the potential to improve your CX and save you money so this article reveals the 3 key locations you should install a chatbot.

The Evolution of Australian Government Call Centres

February 21, 2017 Last Updated: November 17, 2019
Matthew Carracher

It may have taken a while, but there are signs of an evolution of Australian Government Call Centres to improve the customer experience.

Examples of Chatbot functions

February 21, 2017 Last Updated: February 1, 2021
Kwame Aforo-Addo

If you’ve been thinking about installing a chatbot or virtual assistant this article reveals some of the common chatbot functions you can use.

The evolution of virtual assistants now using Supervised AI Learning

Virtual Assistant upgraded with supervised AI technology

February 15, 2017 Last Updated: December 16, 2023
Justin

Supervised AI technology is transforming the customer experience delivered via virtual assistants using the power of machine learning.

3 Key Benefits of Chatbots in CX

February 13, 2017 Last Updated: July 16, 2020
Kwame Aforo-Addo

There a lots of benefits of chatbots in CX delivery including reduced costs, revenue generation and more so we take a deeping look into why you need a bot.

The accidental call centre career

February 13, 2017 Last Updated: November 24, 2019
Nick Jiwa

Millions of people have started their working careers in a call centre and this article is a great reminder of the awesome opportunities a call centre career can provide.

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