CX Central Articles - Page 37 of 71 - Expert tips, insight, ideas and data!

The future of call centre outsourcers in Australia

March 23, 2017 Last Updated: October 7, 2022
Justin Tippett

With another closure of an Australian BPO recently we asked senior call centre BPO industry leaders what is the future of call centre outsourcing in Australia? The honest and frank assessment provides some good insight into how the BPO industry is evolving to remain relevant and competitive.

Call Design and BOS Global Holdings join forces

March 22, 2017 Last Updated: March 11, 2020
Justin

Call Design and Bos Global join forces as Bos Global announced its decision to purchase a 40% stake in the Australian Workforce Optimisation specialists.

Comparing the benefits of chatbots over live chat and email

Comparing the benefits of chatbots over email and live chat

March 22, 2017 Last Updated: August 29, 2021
Kwame Aforo-Addo

We compare the benefits of chatbots over other channels such as email and live chat in delivering efficient CX as well as look at newer AI Chatbots.

Update on BMS Interactive closure

March 21, 2017 Last Updated: November 10, 2019
Justin

CEO Andrew Brydon has provided an update on the recent call centre outsourcer BMS Interactive closure

Newcastle call centre to close

March 20, 2017 Last Updated: July 8, 2019
Justin

NSW Trains announces plans to merge their dedicated Newcastle NSW TrainLink Call Centre with Service NSW resulting in the loss of 71 local call centre jobs.

MELBOURNE BPO BMS INTERACTIVE CLOSES SUDDENLY

Melbourne call centre outsourcer BMS Interactive closes its doors

March 15, 2017 Last Updated: December 16, 2023
Justin

There are reports flooding in that local Australian call centre outsourcer BMS Interactive has closed its doors after 17 years of operations.

Where is Salmat?

March 14, 2017 Last Updated: August 30, 2020
Justin Tippett

There appears to be a general consensus that one of the original contact centre outsourcers in Australia has been a bit MIA so we asked, Where is Salmat?

CONCENTRIX ANZ RELEASE MARCH 2017 UPDATE

Concentrix ANZ March 2017 Update

March 14, 2017 Last Updated: November 20, 2019
Justin

Peter Monk, CEO of Concentrix Australia and New Zealand has provided an update on their local progress with the Concentrix ANZ March 2017 Update

Contact Centre Week 2017 – Key Learnings

March 13, 2017 Last Updated: December 25, 2019
Justin Tippett

Justin Tippett, co-conference chair shares his summary of contact centre week 2017 with some key learnings, quick takeaways and some interesting stats.