Articles

News & Press Releases

Acquire BPO CEO makes BRW Young Rich List

October 25, 2016 Last Updated: January 14, 2019
Justin

The CEO and co-owner of Acquire BPO, a majority Philippines based outsourcer servicing mostly Australian businesses is expected to be named on the 2016 BRW Young Rich list to be published this Friday in the Australian Financial Review Magazine. Scott

Offshore Call Centres

Is Telstra killing off more Australian call centre jobs?

October 20, 2016 Last Updated: January 14, 2019
Justin

Updated 17:25, 20 October 2016 With a number of Outsourcers already heavily impacted by Telstra over the past few years (some terminally) there is news today that Telstra has recently cancelled its contract with Outsourcer Serco effective from 2017 to

All the 2016 Auscontact Award winners
CX and Call Centre Awards

2016 Auscontact Award winners

October 15, 2016 Last Updated: November 17, 2019
Justin Tippett

After a comprehensive judging process, the 2016 Auscontact National Award winners have been announced for individuals and businesses.

How to be Comfortably Awkward for career success
Call Centre Career Tips

Be comfortably awkward for career success

October 14, 2016 Last Updated: January 1, 2020
Simon Blair

Fear is one of the biggest inhibitors of personal growth – get some tips on being comfortably awkward and stepping outside of your comfort zone for success.

Proactive customer support explanation
How to Improve the CX

What is Proactive customer support?

October 12, 2016 Last Updated: December 31, 2019
Craig Borowski

Proactive customer support is a term we are starting to hear more often and it promises to deliver an improved level of service for your customers. We explain what it is and why you should be doing it.