CX Central Articles - Page 54 of 71 - Expert tips, insight, ideas and data!

75 amazing Customer Experience statistics

Staggering eCommerce and Customer Experience statistics

April 5, 2016 Last Updated: January 11, 2020
Justin

75 eCommerce & Customer Experience statistics, facts and quotes that will blow your mind and shift your thinking into a rapidly changing world.

More Australian call centre jobs moving offshore

April 5, 2016 Last Updated: June 21, 2021
Justin

Adelaide based ISP provider Internode has announced plans to move some of their call centre jobs offshore to South Africa in a blow to the local community.

Digital Customer Care conference 2016 – Key Learnings

April 4, 2016 Last Updated: March 11, 2020
Justin

We share some key leanings from the Digital Customer Care conference, Contact Centre Experience Forum held in Sydney on March 30 and 31 2016.

Useful facts and figures about customer experience

March 29, 2016 Last Updated: December 27, 2019
Justin

A collation of useful facts and figures about customer experience that can be used in a business case or perhaps to settle a bet 🙂

Meet Neale, a true call centre legend saving lives

We meet a true call centre legend

March 23, 2016 Last Updated: January 2, 2020
Justin

We love introducing some of the champions that work in call centres across the community. This time we meet another call centre legend, Neale who works in the Canberra Lifeline call centre.

Using Data Science to boost sales conversions in the call centre

How data science can improve your call centre sales conversions

March 22, 2016 Last Updated: October 5, 2021
Justin

You’ve heard of big data but find out why blending data science with call centres, especially in sales, will provide huge opportunities to increase sales conversions and improve service in your call centre.

Using a phonetic alphabet for customer service

Why you need to use a Phonetic Alphabet for customer service

March 17, 2016 Last Updated: November 24, 2019
Justin

Using a Phonetic Alphabet is a free and easy way to improve the professionalism, reduce costs and increase data accuracy in your contact centre.

Purchasing contact centre technology

March 16, 2016 Last Updated: July 29, 2021
Derek Finch

If you are looking at purchasing Contact Centre Technology for your call centre we’ve got a handy guide and some additional resources to make it that little bit easier.