![Free download of a call centre team leader job description](https://cxcentral.com.au/wp-content/uploads/2021/11/Call-Centre-Team-Leader-Job-Description-678x356.jpg)
Articles by Marc Carriere
![Free download of a call centre team leader job description](https://cxcentral.com.au/wp-content/uploads/2021/11/Call-Centre-Team-Leader-Job-Description-678x356.jpg)
Call Centre Management Tips
![A picture of a call centre team leader coaching an agent the heading Setting KPIs for Call Centre Team Leaders](https://cxcentral.com.au/wp-content/uploads/2021/10/Setting-KPIs-for-Call-Centre-Team-Leaders-678x356.jpg)
Call Centre KPIs & Metrics
Setting KPIs for Call Centre Team Leaders
It’s one of the toughest jobs in the call centre so learn more about how to set the right KPIs for Call Centre Team Leaders to drive success.
![coachable call structure for sales and service in a call centre](https://cxcentral.com.au/wp-content/uploads/2021/01/coachable-call-structure-678x356.jpg)
Call Centre Agent Tips
![How to manage a Team Leader's time in the call centre](https://cxcentral.com.au/wp-content/uploads/2021/06/How-to-manage-a-Team-Leaders-time-678x356.jpg)
Call Centre Management Tips
![The 7 Pillars For Creating Amazing Team Leaders](https://cxcentral.com.au/wp-content/uploads/2021/05/7-Pillars-For-Creating-Amazing-Team-Leaders-678x356.jpg)
Call Centre Management Tips
![Call Centre Pre Shift Meeting](https://cxcentral.com.au/wp-content/uploads/2021/04/Call-Centre-Pre-Shift-Meeting-678x356.jpg)
Call Centre Management Tips
![Tips on using Emotion and Logic to increase sales](https://cxcentral.com.au/wp-content/uploads/2020/12/Using-Emotion-and-Logic-to-increase-sales-678x356.jpg)
Call Centre Agent Tips
![How to Design a Call Centre Reward and Recognition Program](https://cxcentral.com.au/wp-content/uploads/2021/02/Call-Centre-Reward-and-Recognition-Program-678x356.jpg)
Employee Engagement
![How to play call centre poker to boost performance](https://cxcentral.com.au/wp-content/uploads/2021/02/call-centre-poker-678x356.jpg)
How to Improve Performance
![How to ask sales discovery questions](https://cxcentral.com.au/wp-content/uploads/2020/12/sales-discovery-questions-678x356.jpg)
Call Centre Team Leader Tips