Free download of a call centre team leader job description
Call Centre Management Tips

Team Leader Job Description

It can be tricky writing a contact centre Team Leader job description so we’ve done the hard work for you with this free template.

coachable call structure for sales and service in a call centre
Call Centre Agent Tips

Coachable Call Structure

An easy-to-learn and coach Call Structure for call centre agents that works for sales or service without the use of a script!

Tips on using Emotion and Logic to increase sales
Call Centre Agent Tips

Using Emotion and Logic in Sales

A great tip on how to coach call centre agents on the power of using emotion and logic to increase sales performance and results.

How to play call centre poker to boost performance
How to Improve Performance

Call Centre Poker

Call Centre Poker is a game that can be used in inbound or outbound contact centres to improve performance results (and its fun!).

How to ask sales discovery questions
Call Centre Team Leader Tips

How to ask sales discovery questions

Discover a simple process for coaching contact centre sales agents on how to ask sales discovery questions that provide the consumer intelligence to make more sales.