Articles by Justin

Is centralising emergency service calls a good idea? The Northern Territory town of Katherine says the NT Government is ‘letting people down’ as after hour calls to Police are being diverted to a Darwin contact centre, but the NT Government fires

Global vacation exchange company DAE is introducing a new kind of exchange – a staff exchange between its Australian and New Zealand offices throughout February and March. The program will see Australian and New Zealand customer service consultants spend up to two

The government is using prisoners for call centre work and yet despite common concerns, not one incident has been reported in the nine years of operations.