CSIA 2019 Australian Service Excellence Award Winners

CSIA 2019 Australian Service Excellence Award winners

All the winners from the CSIA 2019 Australian Service Excellence Awards

The CSIA 2019 Australian Service Excellence Award winners have been announced at a gala event held at the Melbourne Convention and Exhibition Centre on Thursday 24th of October 2019.

The Customer Service Institute of Australia (CSIA) awards are now in their 19th year and are regarded as Australia’s premier customer service awards event, with attendees coming together each year to recognise best practice and innovation in customer service, highlighting their importance in today’s business climate.

The award submission process involves a written application with the criteria based on the International Customer Service Standard (ICSS:2015-2020) across 27 specific measures as well as a site visit or telephone interview depending on the criteria.

You can learn more about CSIA and their awards program on their website.

2019 Australian Service Excellence Award Winners – Organisations

Customer Service Organisation of the Year – Government/Not for Profit 

Winner: Yarra Valley Water

Service Champion: Lotterywest Operations and Support

Customer Service Organisation of the Year – Small Business 

Winner: Centorrino Technologies

Service Champion: OVO

Customer Service Organisation of the Year – Medium Business 

Winner: Stryker South Pacific

Service Champion: Law in Order

Customer Service Organisation of the Year – Large Business 

Winner: Melbourne Cricket Club

Service Champion: HCF – The Hospitals Contribution Fund of Australia

Customer Service Organisation of the Year – Retail 

Winner: Pacific Fair Shopping Centre

Service Champion: Muffin Break Victorian Operations Team

Service Excellence – Small Contact Centre 

Winner: Centorrino Technologies CT Service Desk

Service Champion: Townsville City Council IT Service Desk

Service Excellence – Medium Contact Centre 

Winner: Wex Australia Client Services Team

Service Champion: Australian Catholic Superannuation Member Services

Service Excellence – Large Contact Centre 

Winner: HCF – The Hospitals Contribution Fund of Australia

Service Champion: American Express Australia Limited – Consumer Engagement Network

Customer Service Team of the Year – Small 

Winner: Transdev NSW Customer Experience Team

Service Champion: V/Line Corporation – Southern Cross Station Customer Experience Improvements Team

Customer Service Team of the Year – Medium 

Winner: News Xtend (News Corp Australia) Campaign Management

Service Champion: Smart Salary Pty Ltd, Smart Salary General Salary packaging – Sandstorm

Customer Service Team of the Year – Large 

Winner:  Pacific Fair Shopping Centre

Service Champion: Mate Communicate Pty Ltd – Mate Customer Service Team

Customer Service Project of the Year – Customer Impact 

Winner:  Sydney Water Customer Hub

Service Champion: HP Inc Sth Pac Customer Support

Customer Service Project of the Year – Continuous Improvement 

Winner: AMP Capital

Service Champion: Wyndham Destinations Asia Pacific Project School

Customer Service Project of the Year – Customer Impact 

Winner: City of Casey – Customer First

Service Champion: Sydney Airport Aira Navigation Service

Customer Service Project of the Year – Customer Integration 

Winner: Stryker South Pacific – Stryker & WSLHD ProStart Implementation

Service Champion: Assetlink Services Transition of Soft Services with AMP Capital

Customer Service Project of the Year – Service Innovation 

Winner:  Intuit Australia – Augmenting Customer Success Expertise

Service Champion: HP Australia Customer Support Team – Customer Excellence Innovation Project

Customer Service Project of the Year – Service Transformation 

Winner: Optus – Optus Wholesale & Satellite – Fixed Residential Digital Transformation

Service Champion: Department of Transport and Main Roads (Queensland) – Customer Experience Transformation Program

Best of the Best 

Best of the Best: Melbourne Cricket Club

2019 Australian Service Excellence Award Winners – Individuals

Extraordinary Service Award 

Winner:  Tam Tran – HCF: The Hospitals Contribution Fund of Australia

Customer Service Advocate of the Year 

Winner: Yu-hsien Kuo – American Express Australia Limited

Service Hero:  Sara Megara – Vocus Communications Pty Ltd

Customer Service Professional of the Year 

Winner: Vanessa Milosz – Australian Red Cross Blood Service

Service Hero: Daniel Wood – American Express Australia Limited

Customer Service Leader of the Year 

Winner:  Aneta Field – Commonwealth Bank

Service Hero: Daniella Evans – American Express Australia Limited

Customer Service Manager of Year 

Winner: Bianca Bowron-Cuthill – Intui Australia

Service Hero: Sabeena Parween – Vicinity Centres

Customer Service Executive of the Year 

Winner: Tony Pescott – Customer Pulse

Service Hero:  Donna Price – Melbourne Cricket Club

Next steps

Want to win next year? Search our CX Directory for consultants, technology suppliers and more who can help improve your customer experience.

Share this content:

Be the first to comment

Leave a Reply