All the winners from the CSIA 2019 Australian Service Excellence Awards
The CSIA 2019 Australian Service Excellence Award winners have been announced at a gala event held at the Melbourne Convention and Exhibition Centre on Thursday 24th of October 2019.
The Customer Service Institute of Australia (CSIA) awards are now in their 19th year and are regarded as Australia’s premier customer service awards event, with attendees coming together each year to recognise best practices and innovation in customer service, highlighting their importance in today’s business climate.
The award submission process involves a written application with the criteria based on the International Customer Service Standard (ICSS:2015-2020) across 27 specific measures as well as a site visit or telephone interview depending on the criteria.
You can learn more about CSIA and their awards program on its website.
2019 Australian Service Excellence Award Winners – Organisations
Customer Service Organisation of the Year – Government/Not for Profit
Winner: Yarra Valley Water
Service Champion: Lotterywest Operations and Support
Customer Service Organisation of the Year – Small Business
Winner: Centorrino Technologies
Service Champion: OVO
Customer Service Organisation of the Year – Medium Business
Winner: Stryker South Pacific
Service Champion: Law in Order
Customer Service Organisation of the Year – Large Business
Winner: Melbourne Cricket Club
Service Champion: HCF – The Hospitals Contribution Fund of Australia
Customer Service Organisation of the Year – Retail
Winner: Pacific Fair Shopping Centre
Service Champion: Muffin Break Victorian Operations Team
Service Excellence – Small Contact Centre
Winner: Centorrino Technologies CT Service Desk
Service Champion: Townsville City Council IT Service Desk
Service Excellence – Medium Contact Centre
Winner: Wex Australia Client Services Team
Service Champion: Australian Catholic Superannuation Member Services
Service Excellence – Large Contact Centre
Winner: HCF – The Hospitals Contribution Fund of Australia
Service Champion: American Express Australia Limited – Consumer Engagement Network
Customer Service Team of the Year – Small
Winner: Transdev NSW Customer Experience Team
Service Champion: V/Line Corporation – Southern Cross Station Customer Experience Improvements Team
Customer Service Team of the Year – Medium
Winner: News Xtend (News Corp Australia) Campaign Management
Service Champion: Smart Salary Pty Ltd, Smart Salary General Salary packaging – Sandstorm
Customer Service Team of the Year – Large
Winner: Pacific Fair Shopping Centre
Service Champion: Mate Communicate Pty Ltd – Mate Customer Service Team
Customer Service Project of the Year – Customer Impact
Winner: Sydney Water Customer Hub
Service Champion: HP Inc Sth Pac Customer Support
Customer Service Project of the Year – Continuous Improvement
Winner: AMP Capital
Service Champion: Wyndham Destinations Asia Pacific Project School
Customer Service Project of the Year – Customer Impact
Winner: City of Casey – Customer First
Service Champion: Sydney Airport Aira Navigation Service
Customer Service Project of the Year – Customer Integration
Winner: Stryker South Pacific – Stryker & WSLHD ProStart Implementation
Service Champion: Assetlink Services Transition of Soft Services with AMP Capital
Customer Service Project of the Year – Service Innovation
Winner: Intuit Australia – Augmenting Customer Success Expertise
Service Champion: HP Australia Customer Support Team – Customer Excellence Innovation Project
Customer Service Project of the Year – Service Transformation
Winner: Optus – Optus Wholesale & Satellite – Fixed Residential Digital Transformation
Service Champion: Department of Transport and Main Roads (Queensland) – Customer Experience Transformation Program
Best of the Best
Best of the Best: Melbourne Cricket Club
2019 Australian Service Excellence Award Winners – Individuals
Extraordinary Service Award
Winner: Tam Tran – HCF: The Hospitals Contribution Fund of Australia
Customer Service Advocate of the Year
Winner: Yu-hsien Kuo – American Express Australia Limited
Service Hero: Sara Megara – Vocus Communications Pty Ltd
Customer Service Professional of the Year
Winner: Vanessa Milosz – Australian Red Cross Blood Service
Service Hero: Daniel Wood – American Express Australia Limited
Customer Service Leader of the Year
Winner: Aneta Field – Commonwealth Bank
Service Hero: Daniella Evans – American Express Australia Limited
Customer Service Manager of Year
Winner: Bianca Bowron-Cuthill – Intui Australia
Service Hero: Sabeena Parween – Vicinity Centres
Customer Service Executive of the Year
Winner: Tony Pescott – Customer Pulse
Service Hero: Donna Price – Melbourne Cricket Club
Recommended Links:
- View the CSIA winners in 2020
- View the CSIA winners from 2018
- Learn more about CSIA and their awards program by visiting its website.
- Read some of our expert articles on how to improve the CX in your business.
Want to win next year? Search our CX Directory for consultants, technology suppliers and more who can help improve your customer experience.
