Why benchmarking can be dangerous
CX Executive Tips

Why benchmarking can be dangerous

Its something that you are constantly encouraged to do but there there is a valid reason why benchmarking can be dangerous for business.

CX Executive Tips

Telstra Chief says call centre Jobs won’t exist in 5 years

Call centre jobs won’t exist in 5 years as well as a range of other jobs across different sectors thanks to the internet and smartphone applications says Telstra chief executive David Thodey. Mr Thodey told jon Faine on his ABC Radio

CX Executive Tips

Is centralising emergency service calls a good idea?

Is centralising emergency service calls a good idea? The Northern Territory town of Katherine says the NT Government is ‘letting people down’ as after hour calls to Police are being diverted to a Darwin contact centre, but the NT Government fires

CX Executive Tips

Benefits of a staff exchange program

Global vacation exchange company DAE is introducing a new kind of exchange – a staff exchange between its Australian and New Zealand offices throughout February and March. The program will see Australian and New Zealand customer service consultants spend up to two

Using prisoners for call centre work
CX Executive Tips

Using Prisoners for call centre work

The government is using prisoners for call centre work and yet despite common concerns, not one incident has been reported in the nine years of operations.