News & Press Releases

CX & Call Centre Industry News in Australia

Since 2011 we’ve been collating and publishing a range of news, resources, articles, research, white papers and case studies for the Australian call centre and CX industry.

You can search through hundreds of articles to discover the latest news along with what’s happening in the local contact centre industry with call centre news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia and Tasmania.

You will now find White Papers and Case Studies on our downloads page.

How to search

You can simply browse through all the call centre industry news and press releases below in date order, or, we have some links below for some popular news categories:

You can also use the Search function at the top of the page and type in what you are looking for.

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Browse through the CX & Call Centre Industry News and Press Releases below:

livepro joins Genesys AppFoundry
News & Press Releases

livepro joins Genesys AppFoundry

March 15, 2018 Last Updated: March 13, 2020
Justin

livepro has announced its Customer Experience Knowledge Management tool is now available on the Genesys® AppFoundry for customers.

Twilio flex contact centre Australia
News & Press Releases

Twilio Flex contact centre platform

March 15, 2018 Last Updated: March 15, 2020
Justin

Twilio Flex contact centre platform is now available enabling customers to instantly deploy an omnichannel contact centre platform.

Customer Service Chatbots on the increase in Australia
News & Press Releases

Chatbots on the increase in Australia

March 10, 2018 Last Updated: January 22, 2020
Justin Tippett

Research conducted a couple of years ago suggested that Chatbots are on the increase in Australia but the latest data perhaps suggests a different story.

Call Journey and Genesys partnership
News & Press Releases

Call Journey and Genesys partnership

March 8, 2018 Last Updated: March 11, 2020
Justin

Australian grown Call Journey have announced a partnership with Genesys that will enable customers of Genesys to harness powerful insights from voice data.

Australian businesses falling behind in AI adoption
News & Press Releases

Australian businesses falling behind in AI adoption

February 22, 2018 Last Updated: February 27, 2020
Justin

A new report on AI adoption has revealed Australia is falling behind on the global stage however a strong local awareness of AI is expected to lead to significant investment over the next 5 years.

Melbourne based BPO SIQ opens New Zealand call centre
News & Press Releases

SIQ opens New Zealand call centre

February 21, 2018 Last Updated: March 14, 2020
Justin

Melbourne based call centre outsourcer SIQ opens New Zealand call centre in Auckland offering a new BPO solution for Australian and NZ customers.

FMG release 2017 B2B Sales Report
News & Press Releases

2017 FMG B2B Sales Report

February 7, 2018 Last Updated: November 20, 2019
Justin

Forrest Marketing Group (FMG) have released their 2017 B2B Sales report which provides insight from over 200 sales leaders in Australia on the trends, challenges and opportunities in B2B sales.