News & Press Releases

CX & Call Centre Industry News in Australia

Since 2011 we’ve been collating and publishing a range of news, resources, articles, research, white papers and case studies for the Australian call centre and CX industry.

You can search through hundreds of articles to discover the latest news along with what’s happening in the local contact centre industry with call centre news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia and Tasmania.

You will now find White Papers and Case Studies on our downloads page.

How to search

You can simply browse through all the call centre industry news and press releases below in date order, or, we have some links below for some popular news categories:

You can also use the Search function at the top of the page and type in what you are looking for.

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Browse through the CX & Call Centre Industry News and Press Releases below:

NSW trainlink call centre set to close
Community Education

Newcastle call centre to close

March 20, 2017 Last Updated: July 8, 2019
Justin

NSW Trains announces plans to merge their dedicated Newcastle NSW TrainLink Call Centre with Service NSW resulting in the loss of 71 local call centre jobs.

News & Press Releases

Where is Salmat?

March 14, 2017 Last Updated: August 30, 2020
Justin Tippett

There appears to be a general consensus that one of the original contact centre outsourcers in Australia has been a bit MIA so we asked, Where is Salmat?

CONCENTRIX ANZ RELEASE MARCH 2017 UPDATE
News & Press Releases

Concentrix ANZ March 2017 Update

March 14, 2017 Last Updated: November 20, 2019
Justin

Peter Monk, CEO of Concentrix Australia and New Zealand has provided an update on their local progress with the Concentrix ANZ March 2017 Update

Centrelink call centre
Call Centre KPIs & Metrics

The Centrelink call centre

March 8, 2017 Last Updated: December 16, 2023
Justin Tippett

The Centrelink call centre certainly has its fair share of critics with horrendous wait times (if you can get through) but are things about to change in 2020?