News & Press Releases

CX & Call Centre Industry News in Australia

Since 2011 we’ve been collating and publishing a range of news, resources, articles, research, white papers and case studies for the Australian call centre and CX industry.

You can search through hundreds of articles to discover the latest news along with what’s happening in the local contact centre industry with call centre news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia and Tasmania.

You will now find White Papers and Case Studies on our downloads page.

How to search

You can simply browse through all the call centre industry news and press releases below in date order, or, we have some links below for some popular news categories:

You can also use the Search function at the top of the page and type in what you are looking for.

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Browse through the CX & Call Centre Industry News and Press Releases below:

Call Centre technology company Avaya files for bankruptcy
News & Press Releases

Avaya files for bankruptcy

January 20, 2017 Last Updated: March 13, 2020
Justin

Contact Centre technology provider Avaya files for Bankruptcy which will cause some uncertainty for contact centres in Australia using the Avaya platform.

All the 2016 Australian Customer Service Award Winners
CX and Call Centre Awards

2016 Customer Service Award Winners

January 1, 2017 Last Updated: July 12, 2020
Justin

A list of all the Australian 2016 customer service award winners in 2016 with a focus on call & contact centre related awards. Discover the top companies and individuals in Australia being recognised for providing outstanding customer service.

Careers Australia Call Centre announces immediate closure
News & Press Releases

Careers Australia call centre closes suddenly

December 15, 2016 Last Updated: November 30, 2019
Justin

On the back of a horror month for the Australian call centre industry another company has announced the immediate closure of its Aussie contact centres. Careers Australia announced the immediate closure of their 200 seat call centres impacting NSW and QLD workers.

Australia's 2016 Christmas shopping preferences
News & Press Releases

Australia’s 2016 Christmas shopping preferences

December 1, 2016 Last Updated: October 13, 2020
Justin

A new survey has revealed what Santa will be bringing you for Christmas 2016 along with results on where and when the shopping will be done and the influence online shopping is having on the retail sector.

Australian BPO Contact Centres Australia in the spotlight
News & Press Releases

BPO Contact Centres Australia caught in crossfire

November 30, 2016 Last Updated: November 20, 2019
Justin

BPO Contact Centres Australia received 58c in every fundraiser dollar raised by NSW Rural Fire Service Fundraising efforts by the NSW Rural Fire Service Association, a registered charity set up to support volunteer Firey’s in the NSW Rural Fire Service,

Another Australian call centre closes
Call Centre Outsourcing

Another Australian call centre closes

November 25, 2016 Last Updated: August 30, 2020
Justin

In a horror week for the Australian contact centre industry another Australian call centre closes after 17 years in business. Sydney based Customers 1to1 announced their impending closure and provided some insight into the reasons behind the closure.

New 13SICK call centre opens
Community Education

13SICK open 140 seat call centre on the Gold Coast

November 23, 2016 Last Updated: January 14, 2020
Justin

It may have come at the expense of call centre jobs in South Australia, but the Gold Coast officially unveiled a new 140 seat call centre on the Gold Coast for the 13SICK service.