News & Press Releases

Senator likens DHS outsourcing to South Park

Things are starting to get nasty as a government Senator likens DHS outsourcing to South Park. Senator Doug Cameron has called on Minister for Human Services Marise Payne to clarify plans for Telstra workers to answer calls from Centrelink and

News & Press Releases

Vodafone NZ denies call centre offshoring plan

Vodafone New Zealand says it is not planning major job cuts after internal speculation that the telecommunications giant was looking at a significant management reduction. However, Vodafone external communications manager Michelle Baguley said the company was looking at some cuts.

News & Press Releases

Qantas sending more call centre jobs to NZ

The ASU is angry about Qantas sending more call centre jobs to NZ after the airline revealed it intends to boost the size of its call centre in Auckland by another 50 jobs. The airline has informed the Australian Services Union,

News & Press Releases

Salmat Digital win Do Not Call Register contract

The Australia Communications and Media Authority (ACMA) have announced that Salmat Digital win Do Not Call Register contract. The Do Not Call Register has become an effective and popular way for Australians to reduce the number of unwanted telemarketing calls they receive.

News & Press Releases

Indonesia’s Telkom acquires Contact Centres Australia

News just in: Indonesia’s Telkom acquires Contact Centres Australia. TELEKOMUNIKASI Indonesia (Telkom), Indonesia’s largest telcommunications company, will acquire Contact Centres Australia, a call centre operator, through its subsidiary Telekomunikasi Indonesia International (Telin), as part of its overseas expansion efforts. Telkom

News & Press Releases

7000 public service call centre jobs around Australia are at risk

Up to 7000 public service call centre jobs around Australia are at risk, says a union, as Telstra prepares to start answering phones at Centrelink and Medicare call centres within weeks. The Federal Governments largest department, The Department of Human

News & Press Releases

Australian call centres are shifting towards cloud based solutions

A new report by research firm Frost & Sullivan reveal Australian call centres are shifting towards cloud based solutions with demand not expected to slow down anytime soon. With cloud based solutions offering a range of benefits over traditional hosted models there are some sounds reasons why you should consider it.

News & Press Releases

Qantas NZ call centre is growing

The Australian reported today that the Qantas NZ call centre is growing by another 30 call centre agents in their Auckland call centre, bringing the total number of agents to 150. The news comes after Qantas managers had told its officials that

NAB reduces call centre volumes
News & Press Releases

NAB reduces call centre volumes

NAB reduces call centre volumes with the introduction of Oracle’s Service Cloud by a staggering 90% in just six weeks.

News & Press Releases

300 Qantas call centre jobs at risk

300 Qantas call centre jobs at risk – Tasmanian call centre workers are anxious to know whether their jobs are safe after Qantas confirmed this week that 5,000 jobs will go at the Australian Airline. There are 300 staff working in

Zendesk is growing rapidly in Australia & NZ
News & Press Releases

Zendesk is growing rapidly in Australia & NZ

Zendesk is growing rapidly in Australia & NZ as they nearly double their customer base in just nine months. Zendesk’s cloud based solutions enable businesses to manage customers enquiries over a number of channels without complex IT support.

Bullying culture in the call centre
Call Centre Health & Wellbeing

Bullying culture in the call centre

A union has claimed there is a bullying culture in the call centre for one Australian outsourcer that provides telemarketing services for charities.