Why call centres need to stop promoting the wrong people
CX Leadership

Stop promoting the wrong people!

Its something a lot of call centres are guilty of but there is a reason we need to stop promoting the wrong people – its killing your business. Often the best call centre agent is the one getting a promotion into a team leader role, but they are numerous reasons why that could be the worst choice.

Six ways to lead change
CX Leadership

Six ways to lead change

Six ways to lead change I was speaking at a Fortune 500 Company the other day about the reason for strategies. Companies create strategies so they can create sustained profitable growth. The fact is that companies don’t grow – people

Ways to become a more human manager
CX Leadership

Learning to be a Human Manager

Becoming a more Human Manager and demonstrating some emotional intelligence is becoming a core ingredient of being a succesful leader. We share ten practical tips you can use that will help you engage with staff under your care that doesn’t cost a cent to implement.

5 Tips to supercharge your leadership confidence
CX Leadership

5 tips to supercharge your leadership confidence

Supercharge your leadership confidence With confidence an attribute most people want in their leaders, we reveal 5 tips to supercharge your leadership confidence. Leadership confidence is something we all want and admire. When someone has it, you can feel the

Poor Leadership Behaviours
CX Leadership

Poor Leadership Behaviours

No one deliberately sets out to be bad leader, yet these poor leadership behaviours are all to common. Find out what they are and how to correct them.

How leaders build teams
CX Leadership

How Leaders Build Teams

The secret behind how leaders build teams – ask yourself these 5 key questions to see if you have what takes to build effective teams.

5 Traits of emerging leaders
CX Leadership

The 5 traits of emerging leaders

There are 5 traits of emerging leaders that top CEOs are looking for. Find out what they are looking for and why they are so important to your career.

Expander Leader - why you need to end the constant quest for perfection
CX Leadership

Are you an Expander Leader?

Learn how to become an Expander Leader by celebrating uniqueness and stopping the endless quest for perfection in yourself and your team.

The 4 Stages of team development
CX Leadership

The 4 Stages of Team Development

Easy explanation of the 4 Stages of Team Development (Forming, Storming, Norming and Performing) and how it can help your team leadership.

reasons to stop micromanagement
CX Leadership

4 Reasons to stop Micromanagement

We revel four key reasons why you should stop the Micromanagement and learn how to become a Balanced Manager that everyone will respect.

4 tips for developing effective team leaders in the call centre
CX Leadership

4 Tips to developing effective Team Leaders

They perform one of the hardest jobs in the call centre so we’ve got 4 tips to developing effective Team Leaders in your business to ensure they are ready to lead you teams and balance the needs of the business whilst ensuring the staff remain engaged. No easy task!