May 3, 2024

Call Centre Outsourcing

Call Centre Outsourcing Articles

Welcome to our call centre outsourcing articles category where you will find expert articles specifically about outsourcing best practice, tips and trends.

Other Call Centre Outsourcing resources

In addition to the articles below, we also have a range of other resources you may find helpful:

News and Press Releases specifically about the call centre industry in Australia so you can stay up to date on what’s happening.
Free Guides you can download on call centre outsourcing both in Australia and offshore.
Search a list of call centre outsourcers by country as well as finding specialist outsourcing consultants if you need some extra help in our CX Directory.
If you need help finding the right call centre outsourcer for your business use our free CX Connect service that will provide you with a shortlist of recommended call centre outsourcers based on your exact requirements.

Otherwise, feel free to browse through all the call centre outsourcing articles below:

The Current BPO Challenges and 6 solutions for survival

March 15, 2018 Last Updated: June 29, 2021
John Johnson

The traditional call centre BPO margins model is quickly evaporating – We examine the current BPO challenges and provide solutions on how to survive.

The allergic reaction to nearshore and offshore call centres

February 2, 2018 Last Updated: January 28, 2020
Nick Jiwa

With businesses considering nearshore and offshore call centres, we take a look at some of the common reactions from business stakeholders.

Why you need to reexamine your call centre outsourcing relationship

Is it time to re-examine your call centre outsourcing relationship?

October 29, 2017 Last Updated: November 24, 2019
Daniel Ord

With customer expectations and technology rapidly changing, the strength of your existing call centre outsourcing relationship becomes even more important.

Why you should be outsourcing sales functions

Should you risk outsourcing sales to grow your business?

August 9, 2017 Last Updated: April 10, 2020
Devang Parikh

If you are looking to grow your business you should be considering outsourcing your sales functions. Learn about the pros and cons of sales outsourcing.

000 Emergency Services Contact Centre tender coming soon

July 9, 2017 Last Updated: November 21, 2019
Justin

Good news for Local Australian call centre outsourcers with the Emergency Services Contact Centre tender coming up for grabs soon.

The future of call centre outsourcers in Australia

March 23, 2017 Last Updated: October 7, 2022
Justin Tippett

With another closure of an Australian BPO recently we asked senior call centre BPO industry leaders what is the future of call centre outsourcing in Australia? The honest and frank assessment provides some good insight into how the BPO industry is evolving to remain relevant and competitive.

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.
Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.