ATO announces call centre outsourcing contracts worth $285M

ATO announces call centre outsourcing contracts worth $285M

ATO announces call centre outsourcing contracts worth $285M

The ATO has just announced call centre outsourcing contracts worth $285M after a finalising their recent procurement process.

The contracts are for the period commencing 1 November 2017 through to 29 Feb 2020.

The Australian Tax Office has awarded four providers contracts to provide services including call centre, accounting, payroll and human resources.

  • Serco Global Services $124.2M
  • Datacom Connect – $76.2M
  • Stellar Asia Pacific $49.6M
  • Probe Group $35.7M

The Community and Public Services Union (CPSU) expressed concerns in their pre-budget submission about the Australian Taxation Office’s continuing increase in outsourced labour.

Call Centre outsourcing had originally started as a way to help respond to peak demand times during tax times, however, “members report that labour hire staff are now engaging in compliance and debt work … undertaking audits and other ‘core’ ATO functions.”

The future of Call Centre outsourcing in Australia continues to show signs of growth and $285M worth of contracts will certainly provide a solid foundation for the future for the companies mentioned.

Not to mention the broader contact centre industry with the flow on effects to contact centre technology & recruitment providers to name just a few.

Having lived through the joys of submitting government tenders, congratulations to the companies mentioned as no doubt plenty of hard work went into the submissions.

Looking for leads for your outsourcing business?

Get qualified leads from businesses looking for call centre outsourcing solutions by using our free CX Connect Service. And if you haven’t already, make sure you list your business in our Business Directory – from just $95 per year you’d be crazy not to!

Share this content:

Be the first to comment

Leave a Reply