Australian Contact Centre Industry news

Local Australian Contact Centre and CX Industry News

CX Central is a resource for CX and Contact Centre professionals in Australia and in this category we’ve collated all our articles related to local Australian news.

You can search through hundreds of articles to discover the latest Australian news in both the local contact centre industry along with the Customer Experience (CX) industry with our Australian news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia, Northern Territory and Tasmania.

Reshoring call centres back to Australia

August 14, 2020 Last Updated: August 18, 2020
Derek Finch

With COVID forcing changes in our industry at a rapid pace, companies are looking at reshoring call centre jobs back to Australia although based on recent movement in the BPO sector, the shift may have already been underway.

Australian BPO market shake up

July 27, 2020 Last Updated: January 3, 2021
Justin

It one of the biggest shake ups in the Australian contact centre industry two BPO heavyweights have announced their intent to merge.

Acquire BPO announces new onshore acquisition

July 3, 2020 Last Updated: January 3, 2021
Justin

Acquire BPO has announced a new acquisition in Melbourne to enable onshore call centre capability in addition to their centres in the Philippines, USA and the Dominican Republic.

Australians Intolerant to Poor Customer Service

February 28, 2019 Last Updated: December 1, 2019
Justin

RingCentral research shows Australia is the least tolerant country to poor customer service with six brands dropped a year as a result of a bad experience.