Outsourcing

News about Call Centre Outsourcing in Australia

If you are looking for news and press releases about the call centre or contact centre industry in Australia you’re in the right place.

You’ll find all the news articles we’ve published specifically about the Australian call centre outsourcing industry as well as Press Releases submitted by the various call centre outsourcers when they’ve had some news to share.

Other Call Centre Outsourcing resources

In addition the call centre outsourcing news and press releases, we also have a range of other resources you may find helpful:

Articles about call centre outsourcing best practices, tips etc
Outsourcing Guides you can download on call centre outsourcing both in Australia and offshore
Search a list of outsourcers by country as well as specialist outsourcing consultants in our free CX Directory >>>

Otherwise, feel free to browse through all the call centre outsourcing industry news and press releases below.

Call Centre Outsourcing News & Press Releases:

Is Aegis BPO no longer interested in Australia?

February 23, 2016 Last Updated: February 14, 2020
Justin

Despite a deal with the Victorian government in 2014 promising hundreds of call centre jobs, Aegis BPO no longer has plans to invest further in Australia.

solar companies wanted for illegal telemarketing

Solar companies warned for illegal telemarketing

February 3, 2016 Last Updated: December 26, 2019
Justin

Solar companies warned for illegal telemarketing as the Australian Communications and Media Authority (ACMA) cracks down on the solar industry.

Origin Energy call centre outsourcing changes

January 15, 2016 Last Updated: November 21, 2019
Justin

Origin Energy announce changes to local call centre outsourcing arrangements After an article on ABC, Origin Energy’s external affairs manager Ryan Auger has confirmed that they will not be renewing their contract with call centre operator Aegis which is due

CallActive Liquidation – Update

December 3, 2015 Last Updated: January 11, 2020
Justin

A further update on the CallActive Liquidation that left hundreds of staff and customers in shock when they closed suddenly in November 2015 leaving hundreds of staff without their pay and entitlements.

CallActive gone - 40 year old call centre outsourcing closes suddenly

CallActive in Liquidation

November 30, 2015 Last Updated: January 11, 2020
Justin

Sad news with call centre outsourcer CallActive, a 40-year-old Australian company, suddenly closing the doors on Friday leaving hundreds of staff and customers in shock

How HR can help shape Outsourcing and Offshoring success

May 12, 2015 Last Updated: November 24, 2019
Div Pillay

We provide some tips on how HR can improve your Outsourcing and Offshoring success and why they need to be involved in your strategic planning.

New 3,500 seat Telstra Philippines call centre opens

April 29, 2015 Last Updated: April 21, 2020
Justin

A new Telstra Philippines call centre has opened with 3,500 seats in Manilla. The move will continue to frustrate Telstra’s customers who are already frustrated with customer service delivered by offshore call centres. And in a double blow, its a sure sign more local call centre jobs will be lost.

Transurban call centre jobs now safe

March 18, 2015 Last Updated: March 15, 2020
Justin

Transurban call centre jobs now safe after they faced a massive public backlash over their call centre offshoring plans to the Philippines. Or are they?

Hunter Water Call Centre Reinstated

October 29, 2014 Last Updated: January 14, 2019
Justin

HUNTER Water has admitted it made the wrong decision in outsourcing its customer call centre, and is bringing the service back to Newcastle. Three years ago in 2011, the water provider sent its customer service operations out of house –