Outsourcing

News about Call Centre Outsourcing in Australia

If you are looking for news and press releases about the call centre or contact centre industry in Australia you’re in the right place.

You’ll find all the news articles we’ve published specifically about the Australian call centre outsourcing industry as well as Press Releases submitted by the various call centre outsourcers when they’ve had some news to share.

Other Call Centre Outsourcing resources

In addition the call centre outsourcing news and press releases, we also have a range of other resources you may find helpful:

Articles about call centre outsourcing best practices, tips etc
Outsourcing Guides you can download on call centre outsourcing both in Australia and offshore
Search a list of outsourcers by country as well as specialist outsourcing consultants in our free CX Directory >>>

Otherwise, feel free to browse through all the call centre outsourcing industry news and press releases below.

Call Centre Outsourcing News & Press Releases:

Acquire BPO CEO makes BRW Young Rich List

October 25, 2016 Last Updated: January 14, 2019
Justin

The CEO and co-owner of Acquire BPO, a majority Philippines based outsourcer servicing mostly Australian businesses is expected to be named on the 2016 BRW Young Rich list to be published this Friday in the Australian Financial Review Magazine. Scott

call centre Outsourcer in Victoria officially opens its doors

Official opening for new call centre Outsourcer in Victoria

October 21, 2016 Last Updated: November 21, 2019
Justin

One the worlds largest call centre outsourcers has officially entered the Australian market deciding to launch in Burwood Victoria with 300 jobs.

Government incentives for local call centres fail to deliver new jobs

Are Government incentives for local call centres a waste of money?

August 11, 2016 Last Updated: August 30, 2020
Justin Tippett

Government incentives for local call centres have continually failed to deliver any new jobs so is it time to ditch it or try something different?

Outsourcer Datacall Communications under investigation

July 27, 2016 Last Updated: February 27, 2020
Justin

The Illawarra Mercury has reported that Illawarra Communications PTY LTD, also trading as IllComm and Datacall Communications who operate a 24/7 message answering service, has faced the wrath of the Fair Work Ombudsman for underpaying call centre workers. For those short

Call centre hotel opens for business in Sydney

Call Centre hotel is open for business

July 21, 2016 Last Updated: November 30, 2019
Justin Tippett

A call centre hotel has opened for businesses in Sydney enabling companies to lease between 5 and 200 contact centre hotel seats as needed.

A new call centre outsourcer is entering the Australian market

There’s a new call centre outsourcer in town

May 30, 2016 Last Updated: December 26, 2019
Justin

There is a new call centre outsourcer entering the Australian call centre industry with one of the global power houses deciding to open up a 300 seat contact centre in Melbourne Australia.

New Terrorist Hotline

May 5, 2016 Last Updated: December 25, 2019
Justin

Australian Government to launch new Terrorist Hotline Whilst the $1B promised to fix the Centrelink call centres didn’t materialise, author David Wroe from the Sydney Morning Herald has reported that $4 million dollars has been allocated in the 2016 Federal

Do Not Call Register Penalty handed out

May 4, 2016 Last Updated: January 13, 2019
Justin

The Australian Communications and Media Authority (ACMA) continues a crackdown on companies breaching the Do Not Call Register Act, with a financial services company – Premium Financial Services – hit with a $34,000 infringement notice after telemarketing calls were made

Sydney telemarketing company Mondial admit to underpaying call centre staff

Sydney based telemarketer admits to underpaying call centre staff

April 13, 2016 Last Updated: March 14, 2020
Justin

Sydney based call centre telemarketer Mondial admit to underpaying call centre staff who were working on telemarketing for charity organisations.

FMG expanding into the UK

March 2, 2016 Last Updated: November 10, 2019
Justin

UK and Australian expansion on the agenda for FMG Forrest Marketing Group (FMG) is bucking the trend of call centres closing down in Australia by not only expanding their business into Europe, but also making plans to grow their team