Press Release

Press Releases for the call centre and customer experience industry in Australia

If you’ve got some news you’d like to share with Contact Centre, CX, IT, BPO and Customer Service managers we provide a Press Release service to help get your news to over 10,000 unique visitors each month who work in the industry.

Whether it’s to announce new initiatives, industry news etc we will publish your Press Release right here in our dedicated Press Releases area.

Please note this is a paid service – we charge a small fee to ensure the Press Release is published correctly and we have an easy-to-use online form to help make the submission easy.

If you would like to submit a Press Release for your business click here to learn more.

Australian businesses falling behind in AI adoption

February 22, 2018 Last Updated: February 27, 2020
Justin

A new report on AI adoption has revealed Australia is falling behind on the global stage however a strong local awareness of AI is expected to lead to significant investment over the next 5 years.

SIQ opens New Zealand call centre

February 21, 2018 Last Updated: March 14, 2020
Justin

Melbourne based call centre outsourcer SIQ opens New Zealand call centre in Auckland offering a new BPO solution for Australian and NZ customers.

Optus signs partnership with NICE inContact

February 16, 2018 Last Updated: March 14, 2020
Justin

Optus signs partnership with NICE inContact to provide a cloud-based, multi-channel solution for Optus Business customers in Australia.

Jetstar’s virtual assistant launches on Facebook Messenger

February 15, 2018 Last Updated: March 11, 2020
Justin

Jetstar’s virtual assistant, Jess, has extended her services to Facebook Messenger enabling customers to receive real-time customer service using AI.

2017 FMG B2B Sales Report

February 7, 2018 Last Updated: November 20, 2019
Justin

Forrest Marketing Group (FMG) have released their 2017 B2B Sales report which provides insight from over 200 sales leaders in Australia on the trends, challenges and opportunities in B2B sales.

Voice Biometrics Technology

February 1, 2018 Last Updated: December 1, 2019
Justin

Voice Biometrics technology is booming as companies look to quickly authenticate customers to reduce costs and improve the customer experience. The Australian Taxation Office has lead the charge in Australia using the technology on millions of calls per year.