CX Central Articles - Page 33 of 71 - Expert tips, insight, ideas and data!

Salmat parts way with CEO Craig Downer

June 1, 2017 Last Updated: November 10, 2019
Justin Tippett

Publicly listed company Salmat Limited (ASX:SLM) has announced with immediate effect the departure of their CEO Craig Downer.

The future of CX and six facts you must know

6 facts about the future of CX

June 1, 2017 Last Updated: October 7, 2022
Justin Tippett

After spending an evening with the world famous Don Peppers talking about the future of CX, there are 6 indisputable facts every CX manager should know.

3 Top tips to develop millennials into leaders

May 31, 2017 Last Updated: December 1, 2019
Linda Simonsen

They are the next leaders of your business – here are three tips that will help you develop millennials into leaders and prepare for the immediate future.

The evolution of CallBack technology

May 30, 2017 Last Updated: August 10, 2021
Michael Terry

The evolution of callback technology has been continually progressing and now another option has emerged that may just help reduce your call volumes.

Customer frustrations with the omnichannel CX

4 Key Customer Frustrations with Omnichannel CX

May 29, 2017 Last Updated: December 16, 2023
Jacada

With most customers now using multiple channels to contact a business, we reveal the 4 Key Customer Frustrations with Omnichannel CX.

10 Great tips to managing change in the workplace

Ten great tips to managing change at work

May 24, 2017 Last Updated: December 1, 2019
Margie Warrell

Managing change at work can be tough so we’ve got ten great tips to help you navigate your team and organisation through uncharted waters.

Chief Customer Experience Officer role in APAC is emerging

The emergence of the Chief Customer Experience Officer in APAC

May 22, 2017 Last Updated: December 25, 2019
Ben Shipley

The Chief Customer Experience Officer role in APAC is emerging as companies pivot to accelerate customer experience initiatives to gain a competitive edge.

Leadership traits of successful people

May 22, 2017 Last Updated: December 27, 2019
Ryan Waight

It’s no accident that the 7 Leadership traits of successful people are consistent amongst the best leaders of the modern era.

Is working too hard really worth the price?

A dose of perspective about working too hard

May 21, 2017 Last Updated: March 11, 2020
Justin Tippett

This is a story I heard many years ago and it always stuck with me – I hope it provides you with a dose of perspective about working too hard and whether the price you pay is really worth it.

The best way to spend breaks between calls when working in a call centre

What’s the best way to spend breaks between calls?

May 19, 2017 Last Updated: July 21, 2021
Justin Tippett

Having breaks between calls when you are working in a call centre may not happen often so we came up with some hot tips to make the most of your free time.

Articles