CX Central Articles - Page 32 of 71 - Expert tips, insight, ideas and data!

8 reasons why you need a table tennis table at work

June 27, 2017 Last Updated: January 4, 2020
Justin Tippett

Having a table tennis table in your workplace is a great way to boost staff engagement! Here’s 8 reasons to help convince the boss!

Choosing the right technology partner for your contact centre

8 Tips for choosing the right contact centre technology partner

June 22, 2017 Last Updated: March 14, 2020
Dave Fish

if you are looking to upgrade your call centre tech, we’ve got a vendor agnostic insight into how to choose the right contact centre technology partner.

Choosing the right digital solution to improve the CX

Why its so tough choosing the right digital platform to improve CX

June 19, 2017 Last Updated: July 12, 2020
Graeme Gilovitz

Choosing the right digital platform to improve CX has never been more difficult and this article explores how some companies are tackling the issue.

Is Artificial Intelligence really needed to improve the Customer Experience?

Is Artificial Intelligence really needed for CX improvement?

June 16, 2017 Last Updated: December 1, 2019
Derek Finch

Do you really need Artificial Intelligence for CX transformation? It seems to occupy every other article on customer experience and contact centres. I was reading one today and one quote said customers only ring their contact centre as a last

20 Great tips for successful customer surveys

June 14, 2017 Last Updated: March 10, 2020
Annette Franz

Creating customer surveys has never been easier with these 20 great tips to capture the voice of the customer in your business.

Why customers don’t care about customer service (well, not exactly)

June 13, 2017 Last Updated: July 8, 2019
Micah Solomon

There is a lot of truth behind the line that customers don’t care about customer service. We reveal what they really care about and why it matters.

Business mentoring tips

June 8, 2017 Last Updated: December 31, 2019
Cassie McInnes

There are a lot of benefits in being a business mentor, both for the mentor and mentee. We share some business mentoring tips to benefit both parties.

Why the phone channel is still so popular

Is the phone channel still the most popular?

June 8, 2017 Last Updated: March 10, 2020
Jacada

Despite countless ways to now contact a business through social media, email, SMS and more we examine if phone is still the most popular channel for customers to use. You might be surprised by the answer.

6 steps to overcome procrastination

June 7, 2017 Last Updated: January 1, 2020
Carla Egan

These six tips will help you overcome procrastination, improve your productivity and help you make the most out of your work life balance.

The fallout from the CallActive Liquidation continues

June 6, 2017 Last Updated: November 18, 2019
Justin Tippett

The fallout from the CallActive Liquidation continues as the NZ Liquidators seek ways to recover money owed to former call centre staff and other creditors.

Articles