CX Central Articles - Page 34 of 71 - Expert tips, insight, ideas and data!

New call centre outsourcer in Sydney formally launches

May 18, 2017 Last Updated: November 21, 2019
Justin Tippett

A new call centre outsourcer in Sydney has formally launched providing a range of call centre services from their Surrey Hills contact centre.

Dealing with difficult customers

May 18, 2017 Last Updated: January 1, 2020
Daniel Ord

We share some great advice and tips on coaching call centre agents with dealing with difficult customers including a great story you can use.

Union furious has 250 Government call centre jobs are being moved to outsourcers

250 Government call centre jobs to be outsourced

May 17, 2017 Last Updated: November 20, 2019
Justin

News has emerged following the 2017 Federal Budget that 250 Government call centre jobs at the Department of Immigration will be moved to an outsourcer.

5 Tips on Building Your Call Centre Resilience in 2019

5 Great tips to build your call centre resilience

May 17, 2017 Last Updated: January 1, 2020
Luke Ross

Working in a call centre can be tough work so we’ve got 5 great tips to build your call centre resilience that will have you sailing through the day!

3 Key ingredients for great customer experiences

May 16, 2017 Last Updated: January 7, 2020
David McQueen

We reveal the 3 key ingredients for great customer experiences that you need to get right in your business to ensure success in a competitive world.

8 Tips on how to coach young girls (with tips for the workplace)

May 15, 2017 Last Updated: January 4, 2020
Nathan Burke

Former AFL star Nathan Burke provides 8 Tips on how to coach young girls with lessons that can be equally applied in the workplace.

How to create a customer-centric culture

May 10, 2017 Last Updated: May 20, 2021
Christine Corbett

Learn how to create a customer-centric culture that will improve your employee and customer experience with these 8 tips that are easy to implement.

5 powerful tips to improve your call centre coaching skills

May 10, 2017 Last Updated: July 22, 2021
Luke Ross

If you manage employees in a call centre these five call centre coaching tips will enable you to deliver better coaching sessions with happier employees.

The facts behind the ‘hello can you hear me’ scam

May 10, 2017 Last Updated: October 1, 2020
Justin Tippett

Australian Police have issued a warning about the “hello, can you hear me scam” that is allegedly using the victim’s voice recording to make illegal purchases. We speak to call centre industry experts to find out if it’s actually possible or if it’s a case of fake news.